How A Unified Communications System Can Streamline Your Healthcare Practice or Clinic

How A Unified Communications System Can Streamline Your Healthcare Practice or Clinic

05:12 06 November in Mobile Solutions

doctor-on-phone-2Healthcare reform is a topic of constant conversation, but Unified Communications are often overlooked as a method of improving the quality of care for patients. By connecting the medical community together, personnel can offer better care to patients everywhere while cutting costs and maximizing collaborative opportunities between doctors and other medical staff. Unified Communications in healthcare could literally save lives.

The overhaul of the healthcare system has forced many medical facilities and offices to streamline in order to provide care to more people. As facilities and practices adopt EHRs and EMRs to make medical records management and practice management more convenient and accessible, Unified Communications solutions can also offer a huge improvement over outdated options. In many cases, systems can integrate with CMS-mandated practice management and record development software for meaningful use.

Operating a clinic or doctor’s office is technical enough without trying to juggle phone systems that don’t match the technology that medicine is gravitating toward. Unified Communications can:

Foster Collaboration– Unified Communications systems make physicians and medical staff accessible from anywhere.

  • Doctors who are out of the office can have calls forwarded to mobile phones, home numbers or any location in the world with just a few clicks.

  • Physician-to-physician communication is enhanced with call rules that only allow certain numbers through or voicemail that is accessible from anywhere.

  • Information on patients is more readily available with those opened lines of communication. Patients receive better care when doctors are connected to their staffs and to each other.

Save Money– What used to require a separate Enterprise, hard-wired PBX system for each office now just needs one single system with much less hardware. Calls are routed to appropriate employees whether they’re in the same office or across town.

  • Practices and facilities can purchase one scalable system that will grow with them and host between a handful of extensions or enough to run several practices.

  • Long distance costs are reduced or eliminated by using VoIP phone service rather than traditional land lines.

Integrate Other Software– Softphone programs work with EHRs and EMRs to connect all software to your telecommunications systems.

  • Click to call turns documents and records into contact sheets that connect staff to patients, other offices, labs and more.

Streamline All Communication Methods– Unified Communications offer much more than phone calls. In fact, an integrated system can work with your EHR and practice management software to offer:

  • Faxing– Send records and information to and receive them from other practices quickly and electronically. The PDF files that are delivered can be entered into the EHR without any printing or scanning.

  • Paging– Physicians and medical staff are some of the last people in the world clinging to paging systems. Unified Communications systems offer paging options that are integrated for seamless use and can quickly alert doctors and nurses that their presence or input is necessary.

  • Messaging– Increase efficiency by connecting staff of all levels using a secure instant messaging program. Messages are delivered whether the recipients is at a desk or on a mobile phone. Statuses can quickly let anyone in the organization know where the person is and the current availability for communication.

Security– The safety of patient information is the most important element of any software system in a medical office or facility.

  • Encryption for phone calls, messaging, faxing, voicemail and more ensure that everything is kept confidential.

  • Security measures guarantee that telecommunications systems and data are accessible by only those with approved access.

Patients deserve the best medical care that they can get, and the future of efficient and successful offices will be rooted in the ability to communicate quickly and securely. Unified Communications provide doctor-to-doctor access, significant savings, integration with medical software and more. Patient heath is dependent on the ability to make good medical decisions without delay, and Unified Communications systems improve the accessibility of doctors everywhere.