Business Critical Integration Options
Zultys enables integration with a wide range of third-party software applications and can also be utilized for custom integrations to meet your specific CRM/ERP/EMS needs.
Outlook Communicator and Exchange Communicator for Microsoft Integration
Outlook Communicator enables multiple integrations with your Zultys Unified Communications system and Microsoft Outlook. You’ll have full call control and can dial your contacts directly from Outlook. Synchronize Presence with your Outlook calendar, allowing it to be changed directly from Outlook. These features bring enhanced agility and efficiency between the two platforms.
MS Exchange integration via MS Exchange Communicator (MSEC) allows MX users to have their voice mails and faxes automatically delivered and synchronized to their email client on Windows-based PCs. When a user reads or deletes the email message on their PC, the voice mail/fax message state on the MX system will reflect the change.
Flex Communicator Simplifies CRM Integration
Flex Communicator integrates customer relationship management (CRM) systems and business applications with Zultys’ Unified Communications solution for improved efficiency and productivity, and enhanced customer service. Pop screens on incoming calls make it easy to quickly make calls from your CRM’s records, eliminating the need to flip-flop between screens on the desktop. Flex is an easy-to-use application that’s compatible with multiple third-party CRM’s
Zultys Integration Supercharges Teams
Zultys integration with Microsoft Teams adds a powerful suite of additional tools to the Teams interface, allowing users to get much more beyond the platform’s standard feature set.
Users can make and receive customer calls within the Teams interface, then Zultys allows you to add features such as complex routing plans, auto attendant, call handling rules, DVR-style call recording, music on hold, call queues with automated messages, sending and receiving e-faxes, and more to your Microsoft Teams experience. Our Unified Communications solution also brings an additional redundancy level of built-in security features to the integration for your added peace of mind.
Boost Productivity With Salesforce Communicator Integration
Salesforce Communicator integrates your phone system with the Salesforce.com CRM application suite. You can have full call control from within a Salesforce.com contact record. Click-to-dial from the CRM record, hold, park, transfer, as well as see recent call activity. The Zultys Communicator call control panel appears in the sidebar of every Salesforce.com page.
All known account information is displayed in screen pops for inbound calls so employees can see all customer information as soon as they pick up the phone. Salesforce Communicator makes it easy and intuitive to capture call notes, enhancing the quality of the customer experience.