Privacy Policy
Update as of 11/07/2018
Zultys, Inc. and its worldwide subsidiaries are committed to protecting your privacy. This Privacy Notice explains our privacy practices and provides information on how and why we collect, use, and share your personal data through our interaction with you and through our products and services and when you visit our international websites, available at www.Zultys.com; our desktop, IP desk phone, and mobile applications (“Apps”) or use our unified cloud communications and collaboration platform (“Services”). The policy also describes your choices regarding use, access, deletion, and correction of your personal information.
Zultys’ Privacy Notice applies to Customers (including Customer’s End Users) and Users (all other individuals who use the Zultys products or website) provided directly to us when they use our Website, Apps, or Services. If you have any questions or concerns about our use of your personal information, please contact us using the contact details provided at the bottom of this Notice.
QUICK LINKS
We recommend that you read this Notice in full to ensure you are fully informed.
Table Contents
INFORMATION WE COLLECT INFORMATION WE USE SHARING AND DISCLOSURE OF INFORMATION TO THIRD PARTIES YOUR PRIVACY RIGHTS THIRD-PARTY SITES BLOGS AND FORUMS SECURITY DATA RETENTION INTERNATIONAL DATA TRANSFERS CHILDREN’S PRIVACY UPDATES TO THIS NOTICE CONTACT USINFORMATION WE COLLECT
The personal information that we may collect about you broadly falls into the following categories: Information which you provide to us Certain parts of our Website and applications may ask you to provide certain information which is appropriate to the level of service you are requesting. We collect information which you provide directly to us when you use our Website, Apps, or Services. The types of personal information we may collect directly from you include email addresses, postal addresses, phone numbers, employee names, usernames, information about the type of service required, job titles, credit card payment information, transactional information (including Services purchased), as well as any communications, inquiries, contact, or other information you choose to provide during your use of the Services. When you provide this personal information, we will only use this information for the specific reason for which it is provided. If you believe that one of your contacts has provided us with your personal information and you would like to request that it be removed from our database, please contact us at Privacy@Zultys.com. Information we collect automatically when you visit our Website or Apps or use our Services When you visit our Website, or use our Apps or Services, we may collect certain information automatically from your device. In some countries, including in the European Economic Area, this information may be considered personal data under applicable data protection laws: Usage information — We keep track of your activity in relation to the Website, Apps, or Services, the configuration of their computers; and performance metrics related to their use of the Website, Apps, or Services. For example, when you use our Services, we may collect:- Traffic data about the communications that take place through our platform (such as calls, team chat, video conferencing, and SMS) to enable us to transmit those communications effectively and efficiently;
- Network Monitoring data to enable us to maintain the security and agility of our internal networks;
- Log data about you when you use the Services, Website or Apps including Internet Protocol (“IP“) address, Internet Service Provider (“ISP”), browser type, referring/exit pages, the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system, date/time stamp, and/or clickstream data to analyze trends in the aggregate and administer the site;
- Device data about any device including mobile phone number and other information related to mobile devices like operating system and model if you use our Services via our Apps. For other devices, information collected by cookies and other similar technologies, we use various technologies to collect information which may include saving cookies to your computers;
- Call Detail Records of data record produced by a telephone call or other telecommunications transactions. The record contains various attributes of the call, such as time, duration, completion status, source number and destination number;
- Meta data, which is data created about other data which can include size, formatting and other characteristics of a data item;
- Emails/Communications with us;
- Billing data, which includes any payment data;
- Crash reports and overall usage statistics.
INFORMATION WE USE
We may use the information we collect from you for a range of purposes, including:- To administer, operate, protect, and maintain the Website, Apps, or Services;
- To process and complete transactions, and send related information, including transaction confirmations and invoices;
- To manage and improve the customer experience of the Website, Apps, or Services;
- To prepare and provide you testimonials regarding the Website, Apps, and/or Services;
- To help deliver our Website, Apps, or Services to Customers for service and support;
- To investigate and prevent fraudulent activities; unauthorized access to the Website, Apps, or Services; and other illegal activities;
- For any other purposes about which we notify and receive your consent from you;
- To respond to inquiries and requests and to provide you with information and access to resources that you have requested;
- To aggregate and analyze your and use of the Website, Apps, or Services for trend monitoring and application performance; and
- To send you technical alerts, updates, security notifications, and administrative communications.
SHARING AND DISCLOSURE OF INFORMATION TO THIRD PARTIES
We will not rent or sell ANY information about you. We may share and disclose your information that we collect with the following third parties:- Zultys or any of its worldwide affiliates consistent with this Notice for data processing;
- Business partners, contractors, vendors, and authorized third party agents, to:
- Operate, monitor, deliver, improve and customize our Services
- Provide support and technical services;
- Law enforcement agencies, regulatory or governmental bodies, or other third parties in order to respond to legal process, comply with any legal obligation; protect or defend our rights, interests or property or that of third parties; prevent or investigate wrongdoing in connection with the Website, Apps or our Services;
- Any third parties in connection with prospective or actual, sale, merger, acquisition, financing or reorganization of our business.