MXIE: Download the installer from the web page of your MX which is provided by your system administrator.
Windows XP (SP2), Vista, 7, 8, 10, MacOS 10.6 through 10.13, Linux CentOS 6.4
Windows Terminal Server (Microsoft Remote Desktop) (All functions except Softphone audio and TAPI)
Other terminal services such as Citrix, etc. have not been tested. They are likely to work but are not officially supported.
Windows: Download and install the appropriate print driver from the web page of your MX.
MX version 12 and earlier only: Troubleshooting Installer was interrupted before Zultys Fax Printer could be installed (Windows 7, 8 and 10)
In some cases you may see this notification, which is the result of Microsoft patch KB3072630 and only affects the installation of the driver.
Once the print driver is installed it will work correctly.
Macintosh: The print driver is already installed with MXIE but it must be configured on the Mac Configure (one time only).
Usage Windows and Macintosh:
For best quality of fax image, when printing a Fax, be sure the Resolution on the Format screen is set to Fine (not Normal). To permanently set the resolution, follow the instructions below.
Phones ZIP 33i, ZIP 35i, ZIP 33G, ZIP 36G, ZIP 37G and ZIP 47G support the same headsets (see note about EHS* below). The Plantronics (https://www.plantronics.com/us/en/support/compatibility-guide) or Jabra (https://www.jabra.com/compatibilityguide/) web sites may not list all of the ZIP3/ZIP4 models but if they list any of them the others will work as well.
Phones ZIP 47G. Optional Bluetooth adapter is available which supports wide band/high definition audio and call control with Bluetooth headsets.
Phones ZIP 59i. Check Plantronics and Jabra web sites for compatible headsets. Built-in support for Bluetooth headsets.
MXIE/ZAC softphone: Call control takes place from MXIE/ZAC
MXIE softphone: Call control (EHS) from select Plantronics USB or Bluetooth headsets when using MXIE on your computer (Windows only).
ZAC softphone: Call control (EHS) from most Plantronics USB or Bluetooth headsets is automatically supported when using ZAC on your computer (Windows and Macintosh). No drivers needed.
ZIP 47G, ZIP 37G, ZIP 36G, ZIP 35i, supported with EHS 3xi Adapter (Part Number: 90-09301 – includes all required cables).
ZIP 47G supported for Bluetooth headsets with optional Bluetooth adapter (Part Number: 90-21100) includes EHS.
ZIP 59i Built-in EHS for compatible headsets.
Note ZIP 33i and ZIP 33G don’t support EHS.
An action is needed such as picking up the handset or pressing the Speaker button on the phone or pressing the SEND key (like on a cell phone)
By default, ZIP3 phones are configured to use distinctive ringing so users may differentiate between an internal and an external call. A side effect of that is that the Common Ring Tone option available from the Telephone UI will not have any impact on the ring tone played when a call is received.
This setting can be changed by your system administrator. This is usually set the same way for all phones for a consistent experience.
Yes, we support QoS ToS/Diffserv SIP DSCP and RTP DSCP.
Yes, we support PoE 802.3af (low power). Works with but does not require PoE+.
Yes, we support VLAN Class of Service (CoS) per port.
Yes, we support LLDP.
8KHz, 8 bit mono, CCITT u-Law wav format (Auto Attendants and Call Groups, Music on Hold)
8KHZ 16 bit, mono, PCM encoded wav format (Voice Mail Greetings)
Transfer – Blind: [Transfer] [Number] [Transfer]
Transfer – Supervised: [Transfer] [Number] [Send], announce call, [Transfer]. To cancel transfer, press [X] then press flashing line key to retrieve original call
Conference – Phone-based 3 Party conference – Press [Conference] while on call, enter number then press [Send], wait until call is answered then press [Conference]
Yes. Here are a couple of good network tests you can run yourself.
Zultys is generally agnostic regarding brands and models of switches and routers.
There might be other settings that you need to configure depending on the FortiOS version that you are using. If you continue encountering issues related to SIP ALG, please contact Fortinet Support