MXIE: Download the installer from the web page of your MX which is provided by your system administrator.
Windows 8, 10, MacOS 10.13 or newer, Linux CentOS 6.4 (MXIE only)
Windows Terminal Server (Microsoft Remote Desktop) (All functions except Softphone audio and TAPI)
Other terminal services such as Citrix, etc. have not been tested. They are likely to work but are not officially supported.
Windows: Download and install the appropriate print driver from the web page of your MX.
Macintosh: The print driver is already installed with MXIE but it must be configured on the Mac Configure (one time only). ZAC for Macintosh does not include a print driver.
Usage Windows and Macintosh:
ZAC version 7 (Macintosh and Windows) includes the ability to send PDF documents directly.
For best quality of fax image, when printing a Fax, be sure the Resolution on the Format screen is set to Fine (not Normal). To permanently set the resolution, follow the instructions below.
Zultys phones have up to 3 different methods to connect headsets depending on the model.
RJ9 headset compatibility is the same for all these models so if the Plantronics or Jabra web site says the headset is compatible with a ZIP 35i it will work with a ZIP 43G.
The Plantronics (https://www.plantronics.com/us/en/support/compatibility-guide) or Jabra (https://www.jabra.com/compatibilityguide/) web sites may not list all of the ZIP3/ZIP4 models but if they list any of them the others will work as well.
EHS (Electronic Hook Switch) compatibility enables call control (answer and hang up) from buttons on the headset.
ZAC/MXIE softphone no EHS: Call control takes place from ZAC/MXIE.
ZAC softphone with EHS: Most Plantronics USB and Bluetooth headsets use the modern HUB architecture and are automatically supported when using ZAC on your PC or Mac. No driver software needed.
MXIE softphone with EHS: Select Plantronics USB or Bluetooth headsets that use the older Plantronics Spokes architecture require the driver software MXIE on Windows only.
|49G||RJ9/USB/Bluetooth||Plantronics EHS APU-75 Cable to USB, USB and Bluetooth|
|47G||RJ9/USB/Bluetooth||Zultys EHS 3xi Adapter, USB, Zultys EHS 4x Adapter, and Bluetooth Adapter|
|45G||RJ9/USB/Bluetooth||Zultys EHS 4x Adapter and Bluetooth Adapter|
|43G||RJ9||Zultys EHS 3xi Adapter|
|37G||RJ9||Zultys EHS 3xi Adapter|
|36G||RJ9||Zultys EHS 3xi Adapter|
|35i||RJ9||Zultys EHS 3xi Adapter|
|59i||RJ9/Bluetooth||EHS built in and Bluetooth|
|ZAC Softphone Windows & Macintosh||USB/Bluetooth||Plantronics headsets that support the newer HUB architecture. The Plantronics driver is built-in.|
|USB/Bluetooth||Select Plantronics with SDK Lite software headsets that support the older Plantronics Spokes architecture. Savi W710 and W740 have been tested. Download Plantronics SDK Lite from MX’s web page.|
An action is needed such as picking up the handset or pressing the Speaker button on the phone or pressing the SEND key (like on a cell phone)
By default, ZIP3 phones are configured to use distinctive ringing so users may differentiate between an internal and an external call. A side effect of that is that the Common Ring Tone option available from the Telephone UI will not have any impact on the ring tone played when a call is received.
This setting can be changed by your system administrator. This is usually set the same way for all phones for a consistent experience.
Yes, we support QoS ToS/Diffserv SIP DSCP and RTP DSCP.
Yes, we support PoE 802.3af (low power). Works with but does not require PoE+.
Yes, we support VLAN Class of Service (CoS) per port.
Yes, we support LLDP.
Auto Attendants, Call Groups, Music on Hold: 8KHz, 8 bit mono, CCITT u-Law wav format
Voice Mail Greetings ZAC version 7: any wav or mp3 format
Voice Mail Greetings MXIE: 8KHZ 16 bit, mono, PCM encoded wav format
Transfer – Blind: [Transfer] [Number] [Transfer]
Transfer – Supervised: [Transfer] [Number] [Send], announce call, [Transfer]. To cancel transfer, press [X] then press flashing line key to retrieve original call
Conference – Phone-based 3 Party conference – Press [Conference] while on call, enter number then press [Send], wait until call is answered then press [Conference]
Yes. Here are a couple of good network tests you can run yourself.
Zultys is generally agnostic regarding brands and models of switches and routers.
In Fortinet GUI under dashboard there is a CLI prompt. Enter these commands:
There might be other settings that you need to configure depending on the FortiOS version that you are using. If you continue encountering issues related to SIP ALG, please contact Fortinet Support