ZAC’s visual voicemail interface eliminates the time-consuming process of listening to messages in the order they came in. If an employee can tell a message is meant for someone else, it can be sent directly to the correct person immediately. No need to listen to the full recording or navigate a complicated menu. The transferred message will appear in the coworker’s voicemail inbox instantly and can even include a quick note from the employee who made the transfer.

ZAC can also send and receive fax messages straight from the application, with no need for an office fax machine. Incoming faxes can be viewed in ZAC or in email and can be transferred to other employees if necessary.

ZAC supports a range of Operator Groups and multiple levels of Agent Roles, letting users log into multiple roles simultaneously, Call Groups and their personal User Extension. Incoming Group calls are distinguished from calls to their User Extension, allowing employees to adjust their greetings accordingly. Conversely, Agents can make outbound calls with the Group’s caller ID or their User Extension. In the Agent Roles screen, agents can check the status of their fellow group members from a single pain of glass, improving productivity.

With ZAC, call handling rules can be configured that will automatically route incoming calls based on predetermined conditions, such as VIP status, ensuring that the callers who really matter will always reach a live person. For example, calls from VIP clients will always be sure to reach their account manager, by forwarding these clients’ calls to the manager’s cell phone. If the account manager is unavailable for some reason, calls will immediately redirect to another employee, dedicated to the VIP client.

The Find Me/Follow Me feature allows the system to call up to 16 different phone numbers to reach an employee for an important VIP phone call or, to notify them of an urgent client message.