Meet ZAC
It’s your smarter communications solution.
Voice, real-time chat, web conference, file and image sharing, drag-and-drop call operations, and task management all come together in one easy-to-use workspace.
Powerful Team Collaboration
Get a communications experience that’s consistent across all your devices, from desktop to mobile.
A Power-Packed Desktop Application
ZAC's collaboration tools like voice, video, file and image sharing, and messaging allow employees to increase productivity and make collaboration simple.
A Feature-Rich Mobile App
MX Mobile keeps your workflow moving even when you’re on the go. All ZAC's features are available at your fingertips, on any iOS or Android device.
An Easily Accessed Web Browser Solution
ZAC is available as a desktop application or via Web ZAC's browser-based solution. It’s available with no downloads, on any OS, and supported by multiple browsers.
Always Stay Connected With Your Team
Group Chat
ZAC’s Group Chat feature is a virtual conference room for collaboration. Teammates can send secure instant messages between each other using the ZAC desktop application, Web ZAC, or MX Mobile. It’s an easy-to-use method of communication between teams, regardless of their physical location.
File & Image Sharing
Users can post files and images in ZAC. Utilize this tool to easily share documents and proposals, keeping your team focused and on task. Create groups of team members and ensure that everyone gets the important information they need at the same time.
Conference Calling
With a simple click, any team member can start a conference call, and employees can freely jump on and off the call at their convenience, allowing team members to share ideas and proposals and review tasks, all within one UC solution.
Multi-Party Video Conferencing
For a more personalized experience, users can host a video call with multiple teammates, bringing remote teams together for increased collaboration. Zultys can enable multi-party video for customers on request as well.
Collaboration Beyond Company Borders
ZAC brings customers and employees together seamlessly.
When you need to bring in contacts outside the organization to work together with your employees, you don’t need to launch a separate application for their benefit. You can temporarily enable their access to your ZAC group or start a new chat session with the contact.
You can initiate the process easily and securely with a password-protected link, and the external contact can use any browser to launch a chat session. They can even share their screen, make audio and video calls, and share files. ZAC can be your collaboration hub, not only for internal teams but also for cross-company projects and external customers, providing a deeper level of enhanced customer engagement.
Find out why ZAC is right for you.
ZAC’s visual voicemail interface eliminates the time-consuming process of listening to messages in the order they came in. If an employee can tell a message is meant for someone else, it can be sent directly to the correct person immediately. No need to listen to the full recording or navigate a complicated menu. The transferred message will appear in the coworker’s voicemail inbox instantly and can even include a quick note from the employee who made the transfer.
ZAC can also send and receive fax messages straight from the application, with no need for an office fax machine. Incoming faxes can be viewed in ZAC or in email and can be transferred to other employees if necessary.
Share Your Files and Your Screen
ZAC can do it all! Share files and your screen with coworkers in ZAC through an easy-to-use secure connection. No separate applications needed.
Key Features
- View photos, presence indicator, and notes of all users
- Get a popup alert based on a coworker’s presence to immediately know when they are available (application ZAC only)
- MS Exchange & MS Outlook integration (application ZAC only)
- Send and receive e-faxes (application ZAC only)
- Click-to-dial feature allows ZAC users to automatically dial a number by clicking on phone numbers from pre-configured links.
- Record calls from any telephone or softphone
- Single log-in for Users, Operators, and Contact Center Agents
- Create Call Handling Rules to manage call routing and simultaneous ringing
- MXconnect lets you make any phone your business phone
- Send and receive SMS messages from ZAC
- Multi-party video is available for conference call and group chat calls
- Invite contacts outside the organization to join chat sessions as temporary members with all the collaboration tools they need: screen share, file transfer, video, and audio calling
- Take notes during and after a business call with customized Call Attached Data (CAD) questioners. CAD notes are included with a call when it’s transferred to other users on the system
- Handle calls through an easy-to-use interface and utilize intuitive drag-and-drop options to transfer calls
- Plantronics SDK that supports the latest Plantronics devices
Requirements
PC
- Version – Windows 8 (32-bit or 64-bit), Windows 10 (32-bit or 64-bit)
- RAM – 256 MB standard
- Processor – 1 GHz minimum
- Hard Drive Space – 200 MB
Mac
- Version – OS X v10.13 or higher (64-bit only)
- RAM – 1GB
- Processor – 1GHz Intel Core 2 Duo (64-bit)
- Hard Drive Space – 400 MB
Other
- MX software version 16.0.4 with Patch 16065.
- ZAC/MXIE license for each user
- Security certificate installed on the MX
