Robust telephony/real-time UC to enhance customer service and increase revenues
Zultys open source IP PBX phone systems with UC have rich capabilities and allow real estate companies to implement customized solutions for better customer service and enhanced productivity. Agencies need to make the most of every sales opportunity. Using automated attendant and IVR capabilities, answering and routing a high volume of inbound calls is easy, while minimizing hold times and virtually eliminating misdirected calls. Integrating the phone system with applications like Microsoft Outlook and Salesforce.com offers access to contact information and databases. Conferencing allows agents to quickly connect customers and colleagues from any location, for real-time problem resolution, customer service and better decision-making. Other useful features include Find me/Follow me; remote access to voice mail; IM and text messaging, integrated fax to email so agents aren’t tied to the office fax machine; and customized voice recordings of listed properties that callers can inquire about.
Real-time collaboration to drive productivity and effectiveness
Mobility-based real estate and mortgages companies know that keeping agents and brokers, loan originators and title companies connected is essential to close business. Everyone involved in the transaction process needs 24x7 access to shared and stored information from anywhere. UC keeps all your communications devices – office phones, smart phones, tablets, laptops – so your dispersed workforce can keep the conversation flowing anytime from anywhere.
Secure communications to mitigate risk
Real estate, loan and title documentation contains confidential financial information on buyers and sellers. Zultys IP PBX and associated endpoints provide security encryption standards to help mitigate risk and ensure safe delivery of personal information occurs.
Reduce IT infrastructure and operating costs
One IP phone system at the main office location is all that is needed to meet the communication requirements of a dispersed, mobile workforce including smaller branch offices, remote and mobile workers. Eliminating phone system hardware lowers IT infrastructure costs, reduces facility real estate costs, limits support staff requirements, reduces equipment maintenance fees and eliminates expensive long distance fees. Zultys solutions are affordable, integrate with legacy systems for investment preservation and are scalable, allowing the VoIP system to grow in the future.