Description: Zultys On-Demand call recording allows a user to selectively record a specific call. When the user selects to record a call, the call recording is saved from the beginning of the call. Automatic call recording allows for all calls for a particular user to be recorded.
Description: This video shows the integration between Zultys MXIE and Lync/Skype for Business unified communications clients.
This video shows both the customer view and agent view of a web chat session.
Requirements: Windows Computer, MXIE software, Zultys Flex Communicator, existing Lync/Skype for Business account (not provided by Zultys)
Topics: Skype for Business, Lync, integration, MXIE, Presence, Flex Communicator
Description: This video shows the optional integration of Zultys telephony with Salesforce.com. Make and receive calls from within Salesforce.com including popping the contact record in Salesforce when one of your contacts calls you.
This video shows the classic interface, but Zultys Salesforce Communicator is also compatible with Lightning version.
Requirements: Zultys MX version 11.0.4 or later, Zultys Salesforce CRM license, and a Salesforce Enterprise Edition, Unlimited Edition, or Professional Edition account.
Topics: Salesforce, CRM, integration, MXIE, OpenCTI