Video Tutorials

ZAC Training

Description: Zultys Advanced Communicator (ZAC) ver.7, feature overview.

Zultys Video Calling – User to User

Description: Zultys Advanced Communicator (ZAC) users can now place video calls to other ZAC users. This feature now allows video between the users in addition to voice and chat capabilities.

ZAC Call Handling Rules

Description: This video shows how Call Handling Rules give you control of how to manage incoming calls.

ZAC Notification Rules

Description: This video covers notification rules for received voicemails and faxes including escalation.

ZAC Headsets and Softphone

Description: This video is about using the softphone feature of ZAC.

Zultys Mobile Communicator Getting Started

Description: This video covers the use of Zultys Mobile application for iPhone and Android.

PHONES

Zultys ZIP 43G Phone Tutorial

Description: The ZIP 43G is an easy to use, cost effective, business IP phone with a backlit graphical display, 3 programmable soft keys, dual Gigabit Ethernet ports with Power over Ethernet (PoE) and more.

Zultys ZIP 45G Phone Tutorial

Description: The ZIP 45G incorporates a 3.7” backlit graphical display and dual Gigabit Ethernet ports, in a feature-rich IP phone suitable for the most demanding of users.

Zultys ZIP 47G Phone Tutorial

Description: The ZIP 47G combines a hi-resolution color display and dual Gigabit Ethernet ports, in a feature-rich IP phone ideal for busy executives and heavy phone users.

Zultys ZIP 49G Phone Tutorial

Description: The ZIP 49G Smart Media Phone combines productivity enhancing visual communications with the flexibility of the Android operating system, accessed via a 7 inch touch screen, to deliver an outstanding user experience for business professionals.

Creating & Using Custom Buttons on ZIP4 Phones

Description: Detailed description of custom features and buttons you can assign on individual ZIP4 devices.

ADVANCED FEATURES

Zultys SMS Demo

Description: Overview of Zultys’ SMS feature. Requires: ZAC 6.0 or higher, Zultys Mobile for iPhone 9.2.34 or higher, Zultys Mobile for Android 7.4.42 or higher.

ZAC CAD Tutorial

Description: Demonstrates the Call Attached Data functionality which allows you to take notes on a call within ZAC and keep notes attached to the call in the phone system.

On-Demand Call Recording

Description: Zultys On-Demand call recording allows a user to selectively record a specific call. When the user selects to record a call, the call recording is saved from the beginning of the call. Automatic call recording allows for all calls for a particular user to be recorded.

Zultys Call Center Demo

Description: Zultys Integrated Call Center solution. Agent view and supervisor view.

Zultys MXreport Intro and Tutorial

Description: Zultys MXreport introduction and tutorial for users.

Topics: MXreports, contact center report, CDR report, report template, custom reports, report

Webchat

Description: This video demonstrates how you can chat with clients that visit your website directly from ZAC.

Skype for Business Integration

Description: This video shows the integration between Zultys MXIE and Lync/Skype for Business unified communications clients.

1. Make calls via the Zultys phone system from the Lync/Skype for Business application.
2. Synchronize presence status between the two in both directions. For example, when you are on a Zultys phone call, your status in Lync will automatically show as Busy and return to Available when the call is done.

This video shows both the customer view and agent view of a web chat session.

Requirements: Windows Computer, MXIE software, Zultys Flex Communicator, existing Lync/Skype for Business account (not provided by Zultys)

Topics: Skype for Business, Lync, integration, MXIE, Presence, Flex Communicator

Zultys Salesforce Integration

Description: This video shows the optional integration of Zultys telephony with Salesforce.com. Make and receive calls from within Salesforce.com including popping the contact record in Salesforce when one of your contacts calls you.

This video shows the classic interface, but Zultys Salesforce Communicator is also compatible with Lightning version.

Requirements: Zultys MX version 11.0.4 or later, Zultys Salesforce CRM license, and a Salesforce Enterprise Edition, Unlimited Edition, or Professional Edition account.

Topics: Salesforce, CRM, integration, MXIE, OpenCTI