Meet ZAC

ZAC Manages Your Communications So You Don’t Have To

• Personalized buddy list of colleagues
• Simple way to show availability via Presence state and notes
• Customized popup alerts for changes in coworkers’ Presence
• Visual interface for managing multiple calls
• Drag and drop to transfer calls to contact
• Convert any call into a conference call

Always Stay Connected with Your Team

ZAC’ Group Chat (Team Messaging) feature is a virtual conference room to collaborate. Group Chat allows for an intuitive and integrated method of communication between teams regardless of their physical location. Send secure instant messages between team members whether they are using ZAC on their desktop or Zultys Mobile on iPhone and Android devices. Adding a new member to the Group Chat takes seconds with an easy drag and drop operation.
Team members can post ideas, proposals, and tasks and be assured that the entire team sees them. With a simple click, any member of the team can start a conference call and employees can freely jump on and off the call at their convenience.

Invite Anyone to Collaborate

When you need to bring in contacts outside the organization to work together on a project, you don’t need to launch a separate application for their benefit. You can temporarily enable their access to your ZAC group or start a new chat session with the contact. This process is easily initiated with a link and the external contact can use any browser to launch a chat session. They can even share their screen. It is extremely convenient to keep all project communications, both internal and external, in a single platform. Just scroll through the chat session for records of all the interactions.

Manage Voice and Fax Messages

ZAC’s visual voice mail interface eliminates the hassle of listening to messages in the order they came in. If an employee can tell from the first five seconds of a message that it’s meant for someone else, it can be sent to the correct person right away. No need to listen to the full five minutes of recording or navigate a complicated menu. The transferred message will appear in the coworker’s voicemail inbox instantly and can even include a quick note from the employee who made the transfer.

ZAC can send and receive fax messages straight from the application from anywhere, with no need for an office fax machine. Incoming faxes can be viewed in ZAC or email and can be transferred to other employees if necessary. The company can save on both expenses and time.

Contact Center Agents Supported

ZAC supports a range of Operator Groups and multiple levels of Agent Roles, and lets users log into multiple roles simultaneously. An employee logs into their Agent role to receive calls for the Call Group. Incoming call group calls are distinguished from calls to their user’s extension, so employees can adjust their greeting accordingly. Agents can make outbound calls with the Group’s caller ID. In the Agent Roles screen, agents can check the status of their fellow group members in a single screen.

Prioritize Important Calls

With ZAC, employees can configure call handling rules that will automatically route incoming calls based on predetermined conditions. For example, calls from important clients will always reach their account manager: forward these clients’ calls to the manager’s cell phone, or immediately redirect the calls to another employee if the account manager happens to be on vacation.

The Find Me/Follow Me feature allows the system to ring up to 16 different phone numbers to reach the employee for an important phone call or to notify them of an urgent message. Ensure that the callers who really matter will always reach a live person.