Zultys User Packages
For the ultimate in ease and convenience, you can choose a fully hosted or premise Zultys solution with packages designed for standard business users, premium features for comprehensive unified communications capabilities, and contact center packages ideal for customer service, sales and support organizations.
You have the flexibility to design a user package customized for your unique business needs.
| FEATURES | STANDARD USER | PREMIUM USER | CONTACT CENTER USER |
|---|---|---|---|
| Operator Group | • | • | • |
| Hunt or ACD Group | • | • | • |
| Customizable Call Distribution | • | • | • |
| Paging Group | • | • | • |
| Auto Attendant | • | • | • |
| Internal 911 Call Notifications | • | • | • |
| Voicemail | • | • | • |
| Voicemail Escalations | • | • | • |
| Voicemail to Email | • | • | • |
| Voicemail Transcription Integration* | • | • | • |
| Call Forwarding | • | • | • |
| Personal Call Handling Rules | • | • | • |
| Call Queue | • | • | • |
| Music on Hold | • | • | • |
| Queue Announcements – 64 sources | • | • | • |
| Mobile ZAC for iPhone/Android | • | • | • |
| Basic Reporting - Scheduled | • | • | • |
| Conferencing – 3 Party | • | • | • |
| Presence with Custom Note Field | • | • | • |
| LDAP | • | • | • |
| ZAC Conferencing | $ | • | • |
| Call Recording | $ | $ | • |
| MX Report Call Detail Records | $ | $ | • |
| MX Report – Contact Center Edition | $ | $ | • |
| SMS and MMS Messaging | $ | $ | $ |
| Salesforce Integration | $ | $ | |
| Outbound Dialer | $ | $ | |
| ZAC (Zultys Advanced Communicator) | • | • | |
| Instant Messaging | • | • | |
| Invite Outside Contacts to IM | • | • | |
| Binding – Work from anywhere | • | • | |
| Native Softphone | • | • | |
| Call Attached Data | • | • | |
| FAX | • | • | |
| Screensharing | • | • | |
| Invite External Contacts to Group Chats | • | • | |
| File Sharing | • | • | |
| Webchat | • | • | |
| Outlook Integration & Outlook Scheduling | • | • | |
| ZAC for Teams | • | • | |
| Video | • | • | |
| Contact Center Agent Functionality | • | ||
| Contact Center Supervisor Functionality | • | ||
| Customizable Wallboard | • |
*Transcription service providers offer pricing tiers based on usage.
