Powerful and Easily Customizable Reporting Provides Deep Insight Into Call Handling and Agent Performance
MXreport™ Provides Deep Insight Into Call Handling and Agent Performance
Zultys MXreport™ custom report writer provides Call Center managers and System Administrators with deep insight into call handling and agent performance. MXreport provides customized statistics-based reporting by tapping into nearly 50 call detail record (CDR) fields through an easy to use drag-and-drop report builder interface that lets managers create and output their own custom reports that analyze and compare key data. Reports can be generated into spreadsheets, graphs, wallboards and other document formats. MXreport enables companies to analyze calls from “cradle to grave” across the entire life cycle of a contact event to better manage and improve their Call Center operations, communications flow and customer service.
Enables Companies to Meet Unique Call Accounting and Call Handling Needs
MXreport gives companies with special call accounting and call handling needs the ability to more finely control and account for their call activities. The customizable reporting features make it easy to identify calls with specific customers and accounts and to comply with unique legal and regulatory requirements. For example, while any company could benefit from these capabilities, Legal, Financial and Insurance firms could easily track and analyze call activities for customer account billing purposes and better ensure that client calls are handled according to specific needs. Public sector client calls can also be easily separated from private sector call activities to comply with regulatory requirements.
