Included with the purchase of ICC software, is this powerful tool that provides call group supervisors with complete real-time statistics in a single window. SuperView consolidates the statistics for management of multiple call groups; group, agent and queue status; visual alerts and alert notifications. Monitor and manage agents while making a call without the need to switch screens; customizable configurations allows the supervisor to set up alerts and to color code information to make sure that they are always aware of what is happening with their agents and the status of all current calls.
SuperView is accessible through MXIE Unified Communication client or through a web browser, which requiring no installation. With no installation required, a supervisor can view a full snapshot of contact center activity from any device while they monitor and assist agents in person.
Whether your company has a handful of agents in a support group or every employee is an agent in a call center, the ICC solution from Zultys can scale to meet your requirements and supercharge your call center.