Contact Center

Reduce Costs, Enhance Customer Service

Supercharge Your Contact Center

Zultys' flexible Contact Center solutions fulfill a wide range of customer service and contact center needs – from high capacity customer service operations across multiple locations to a company's day-to-day call and front office demands. Our sophisticated, yet easy-to-use, solutions allow you to integrate your contact center into your overall corporate Unified Communications system to support.

Personalized service and improved customer retention

Easier access to the right skills and information, at the right time wherever and whenever they are needed through Presence, IM, Web Collaboration and more.

A Multisite and a Distributed Agent model that lets you deliver quality customer service from anywhere

Handy tools like Web Dial, Call Attached Data, Call Recording and more that improve your agents' efficiency and the level of service they provide and let you meet the unique business or regulatory needs of your clients. Agents and supervisors use the standard company-wide User Interface (MXIE or ZAC) to access multiple Agent and Supervisor Roles and let them log into multiple roles simultaneously to increase their ability to multitask and handle overflow and priority calls. Customized reporting tools which allow Supervisors to generate their own contact center reports through a simple drag-and-drop menu to monitor Agent and call status, define Wallboard information and access other real-time reports.

SuperView™

Included with the purchase of ICC software, is this powerful tool that provides call group supervisors with complete real-time statistics in a single window. SuperView consolidates the statistics for management of multiple call groups; group, agent and queue status; visual alerts and alert notifications. Monitor and manage agents while making a call without the need to switch screens; customizable configurations allows the supervisor to set up alerts and to color code information to make sure that they are always aware of what is happening with their agents and the status of all current calls.

SuperView is accessible through MXIE Unified Communication client or through a web browser, which requiring no installation. With no installation required, a supervisor can view a full snapshot of contact center activity from any device while they monitor and assist agents in person.

Whether your company has a handful of agents in a support group or every employee is an agent in a call center, the ICC solution from Zultys can scale to meet your requirements and supercharge your call center.

Zultys – The All-In-One ICC Solution

Zultys’ ICC is designed to extend the basic operation of the standard MX ACD (Automatic Call Distribution) feature. The primary advantages of ICC focus on increased functionality focus on robust call queuing options and sophisticated supervisory functions.