ZAC 9.4 introduces key updates designed to improve usability, security, and integration. This release adds support for SAML-based Single Sign-On (SSO), builds Flex and Flex Plus directly into the ZAC client for simplified CRM integration, and expands click-to-dial compatibility with Zoho CRM and other TEL-enabled applications.
Single Sign-On (SSO) Integration
Streamline Access With Single Sign-On
SAML SSO has been developed and tested with Entra ID and ClassLink, with the potential to support other identity providers such as Okta, Duo, Auth0, and OneLogin. With SSO, users can log into ZAC and connected apps using a single set of credentials, eliminating the need to juggle multiple passwords or perform repeated logins. This enhances security with options like multi-factor authentication (MFA) via the identity provider, while reducing password fatigue and streamlining access.
Flex and Flex Plus Now Built Into ZAC
Simplify Setup With In-ZAC Configuration
Zultys Flex and Flex Plus are now fully integrated into the ZAC client, eliminating the need for a separate application. All configuration and functionality can be accessed directly within ZAC, allowing for easy, one-time admin setup with no additional downloads required.
These tools make it easy to enable business-critical third-party integrations. Zultys Flex supports integrations with over 20 CRMs, including ConnectWise, HubSpot, Microsoft Dynamics, NetSuite, Pipeline, SugarCRM, and Zoho. Zultys Flex Plus expands support to 80+ CRMs and adds features like customizable screen pop layouts and CRM credential management.
To explore available integrations, view our integrations flyer and discover how Flex and Flex Plus can enhance your customer workflows. Flex is included at no extra cost for all Premium and Contact Center users. For organizations looking to unlock even more CRM integrations and advanced configuration options, Zultys Flex Plus is available for a per-user fee.
Improved Click-to-Dial Compatibility
ZAC now supports click-to-dial functionality in Zoho CRM and other web applications that use the TEL command.
For more details on the enhancements introduced in ZAC 9.4 alongside Enterprise Release 18.4 — including streamlined user management, deeper integration with Microsoft platforms, and an improved communication experience across devices and locations — click here.
