Powering a Better Client Experience
Our UC solutions help build existing business relationships and develop new ones in the professional services and tech industries.
The demand for professional services in the United States is unrivaled because of its large and dynamic corporate sector. Service providers in fields like insurance, accounting, legal, and financial know that building and maintaining client relationships within the corporate sector are the lifeblood of their profitability and growth, as they focus on providing the highest quality services to their clients.
The tech industry, with its focus on innovation and creating ground-breaking new products, needs communications solutions that increase the speed and efficiency of their employee collaboration. Tech companies expect the same high-quality services, support, and technology from their own providers as the new technologies that they bring to the market.
Our Unified Communications solution provides the efficiency, agility, and ease-of-use for professional services providers and tech companies to thrive. Utilizing tools like voice, SMS texting, group chat, web conferencing, screen sharing, file sharing, video calling, and more, employees can communicate and collaborate quickly and effectively to meet client needs. With the same tools available on our MX Mobile application, employees are enabled to work from anywhere, on any mobile device, allowing them to handle important company business and client needs at any time.
Enhance Client Relations
Every client call is critical to success. Missing even just one can be a huge loss. Our UC voice and call management features easily route large volumes of calls and transfer calls between offices or to remote and mobile employee phones. Our system can also locate employees anywhere by ringing their desk, mobile, or home phone, or ringing them all at once.
Improve Business Processes
Interconnecting financial and workflow systems with IP communications allows companies to streamline procedures, speed document delivery, eliminate errors, cut unnecessary expenses, access important information, and move towards better organizational effectiveness.
Increase Employee Collaboration
Increased customer expectations require on-site and virtual employees to have access to the same information, at any time. Our UC facilitates productivity through collaboration, making it easier to conduct meetings, discuss topics, and render faster decisions. Useful features like presence and secure chat eliminate the guessing game when trying to get time sensitive information from colleagues. The Find Me/Follow Me feature rings multiple numbers at once, so no one is out of touch and Outlook integration lets employees forward, comment on, and archive voicemail and email.
Optimize Workforce Communications
From bank tellers to remote working investment managers, main office call center employees, and on-the-go salespeople, our UC solution provides innovative tools to enable employees to work cohesively. Our system will help resolve slow communication issues, empower quicker business decisions, create a consistent company image, and improve customer engagement. The Zultys UC has rich voice, data, and video capabilities, including auto attendant, call routing, Find me/Follow me, voicemail to email, and IM and SMS messaging — features critical for a distributed workplace.
Customer Success Story From Access Bank
