For the ultimate in ease and convenience, you can choose from one of our 3 available user packages designed for standard business users, premium features for comprehensive unified communications capabilities, and contact center packages ideal for customer service, sales and support organizations.
| FEATURES | STANDARD USER | PREMIUM USER | CONTACT CENTER USER |
|---|---|---|---|
| Hunt Group | • | • | • |
| ACD Group | • | • | • |
| Customizable Call Distribution | • | • | • |
| Paging Group | • | • | • |
| Auto Attendant | • | • | • |
| Internal 911 Call Notifications | • | • | • |
| Voice Mail | • | • | • |
| Voice Mail Escalations | • | • | • |
| Voice Mail to Email | • | • | • |
| Voice Mail Transcription | • | • | • |
| Call Forwarding | • | • | • |
| Personal Call Handling Rules | • | • | • |
| Call Queue | • | • | • |
| Music on Hold | • | • | • |
| Queue Announcements – 64 sources | • | • | • |
| Zultys MX Mobile for iPhone/Android | • | • | • |
| Basic Reporting - Scheduled | • | • | • |
| Conferencing – 3 Party | • | • | • |
| Instant Messaging | • | • | • |
| Invite Outside Contacts to IM | • | • | • |
| Presence with Custom Note Field | • | • | • |
| MXconference | $ | • | • |
| Call Recording | $ | $ | • |
| MXreport Call Detail Records | $ | $ | • |
| MXreport – Contact Center Edition | $ | $ | • |
| SMS Messaging | $ | $ | $ |
| Outbound Dialer | $ | $ | |
| Zultys Advanced Communicator | • | • | |
| Binding – Work from anywhere | • | • | |
| Native Softphone | • | • | |
| Call Attached Data | • | • | |
| FAX | • | • | |
| Screensharing | • | • | |
| Invite External Contacts to Group Chats | • | • | |
| File Sharing | • | • | |
| Webchat | • | • | |
| Outlook Integration | • | • | |
| Video | • | • | |
| Contact Center Agent Functionality | • | ||
| Contact Center Agent Functionality | • | ||
| Customizable Wallboardlity | • |
If purchasing 1 Contact Center User, you can create multiple ICC groups. ICC groups allow for Supervisor functionality on top of the same functionality as other call groups:
