Zultys User Packages

For the ultimate in ease and convenience, you can choose from one of our 3 available user packages designed for standard business users, premium features for comprehensive unified communications capabilities, and contact center packages ideal for customer service, sales and support organizations.

Standard Package

Each user license includes:


  • Operator group
  • Hunt group or ACD group
  • Automated Attendant
  • Paging Group
  • Voicemail
  • Call forwarding
  • Advanced Call Routing
  • Built-in Reports
  • Voicemail to Email
  • Zultys Mobile Communicator for iPhone/Android
  • All Call Groups Come with the following functionality:
    • Customizable Call Distribution to Agents
    • Call Queue
    • Quit queue options
    • Music on Hold
    • In-queue announcements–position in queue and wait time

 

 

Premium Package

Each user license includes:


  • Operator group
  • Hunt group or ACD group
  • Automated Attendant
  • Paging Group
  • Voicemail
  • Call forwarding
  • Call Attached Data
  • Advanced Call Routing
  • Built-in Reports
  • Voicemail to Email
  • MXIE: Unified Communications Client license
  • Outlook Communicator with Exchange Integration: Single User License
  • MXvideo Single User License (Adds HD Video support to MXIE)
  • Zultys Mobile Communicator for iPhone/Android
  • MXconference: Voice Conference Participant license (Max 60 Participants)
  • Fax Session (origination or termination – Max 60)
  • All Call Groups Come with the following functionality:
    • Customizable Call Distribution to Agents
    • Call Queue
    • Quit queue options
    • Music on Hold
    • In-queue announcements–position in queue and wait time




Contact Center Package

Each user license includes:


  • Operator group
  • Hunt group or ACD group
  • Automated Attendant
  • Paging Group
  • Voicemail
  • Call forwarding
  • Call Attached Data
  • Advanced Call Routing
  • Built-in Reports
  • Voicemail to Email
  • MXIE: Unified Communications Client license
  • Outlook Communicator with Exchange Integration: Single User License
  • Zultys Mobile Communicator for iPhone/Android
  • MXvideo Single User License (Adds HD Video support to MXIE)
  • MXconference: Voice Conference Participant license (Max 60 Participants)
  • Fax Session (origination or termination – Max 60)
  • Inbound Call Center: (ICC) License for one agent or supervisor
  • MXreport – Contact Center Edition
  • All Call Groups Come with the following functionality:
    • Customizable Call Distribution to Agents
    • Call Queue
    • Quit queue options
    • Music on Hold
    • In-queue announcements–position in queue and wait time




1 Contact Center User

If purchasing 1 Contact Center User, you can create multiple ICC groups. ICC groups allow for Supervisor functionality on top of the same functionality as other call groups:

  • Agent or Supervisor role for each Contact Center User
  • Wallboard
  • Supervisor capabilities – barge in, whisper, silent monitor
  • Real-time monitors – agent activity, queue monitor
  • SuperView
  • Agent Call Recording