Zultys User Packages

For the ultimate in ease and convenience, you can choose from one of our 3 available user packages designed for standard business users, premium features for comprehensive unified communications capabilities, and contact center packages ideal for customer service, sales and support organizations.

Standard Package

Each user license includes:

Operator group
Hunt group or ACD group
Automated Attendant
Paging Group
Voicemail
Call forwarding
Advanced Call Routing
Built-in Reports
Voicemail to Email
Voicemail transcription
SMS Messaging
Zultys Mobile Communicator for iPhone/Android
All Call Groups Come with the following functionality:
- Customizable Call Distribution to Agents
- Call Queue
- Quit queue options
- Music on Hold
- In-queue announcements–position in queue and wait time

Premium Package

Each user license includes:

Operator group
Hunt group or ACD group
Automated Attendant
Paging Group
Voicemail
Call forwarding
Call Attached Data
Advanced Call Routing
Built-in Reports
Voicemail to Email
Voicemail transcription
SMS Messaging
ZAC: Unified Communications Client license
Outlook Communicator with Exchange Integration: Single User License
Screensharing
Invite External Contacts to Group Chats
Zultys Mobile Communicator for iPhone/Android
MXconference: Voice Conference Participant license (Max 60 Participants)
Fax Session (origination or termination – Max 60)
Webchat
All Call Groups Come with the following functionality:
- Customizable Call Distribution to Agents
- Call Queue
- Quit queue options
- Music on Hold
- In-queue announcements–position in queue and wait time

Contact Center Package

Each user license includes:

Operator group
Hunt group or ACD group
Automated Attendant
Paging Group
Voicemail
Call forwarding
Call Attached Data
Advanced Call Routing
Built-in Reports
Voicemail to Email
Voicemail transcription
SMS Messaging
ZAC: Unified Communications Client license
Outlook Communicator with Exchange Integration: Single User License
Zultys Mobile Communicator for iPhone/Android
Screensharing
Invite External Contacts to Group Chats
MXconference: Voice Conference Participant license (Max 60 Participants)
Fax Session (origination or termination – Max 60)
Webchat
Inbound Call Center: (ICC) License for one agent or supervisor
MXreport – Contact Center Edition
All Call Groups Come with the following functionality:
- Customizable Call Distribution to Agents
- Call Queue
- Quit queue options
- Music on Hold
- In-queue announcements–position in queue and wait time

1 Contact Center User

If purchasing 1 Contact Center User, you can create multiple ICC groups. ICC groups allow for Supervisor functionality on top of the same functionality as other call groups: