Zultys User Packages

For the ultimate in ease and convenience, you can choose from one of our 3 available user packages designed for standard business users, premium features for comprehensive unified communications capabilities, and contact center packages ideal for customer service, sales and support organizations.

FEATURESSTANDARD USERPREMIUM USERCONTACT CENTER USER
Hunt Group
ACD Group
Customizable Call Distribution
Paging Group
Auto Attendant
Internal 911 Call Notifications
Voice Mail
Voice Mail Escalations
Voice Mail to Email
Voice Mail Transcription
Call Forwarding
Personal Call Handling Rules
Call Queue
Music on Hold
Queue Announcements – 64 sources
Zultys MX Mobile for iPhone/Android
Basic Reporting - Scheduled
Conferencing – 3 Party
Instant Messaging
Invite Outside Contacts to IM
Presence with Custom Note Field
MXconference$
Call Recording$$
MXreport Call Detail Records$$
MXreport – Contact Center Edition$$
SMS Messaging$$$
Outbound Dialer$$
Zultys Advanced Communicator
Binding – Work from anywhere
Native Softphone
Call Attached Data
FAX
Screensharing
Invite External Contacts to Group Chats
File Sharing
Webchat
Outlook Integration
Video
Contact Center Agent Functionality
Contact Center Agent Functionality
Customizable Wallboardlity

1 Contact Center User

If purchasing 1 Contact Center User, you can create multiple ICC groups. ICC groups allow for Supervisor functionality on top of the same functionality as other call groups:

  • Agent or Supervisor role for each Contact Center User
  • Web-based Wallboard
  • Supervisor capabilities – barge in, whisper, silent monitor
  • Real-time monitors – agent activity, queue monitor
  • Web-based SuperView
  • Agent Call Recording