Enhance Client Relations
Effective communications leads to superior customer service and managing cases efficiently. The IP PBX’s robust feature set elevates call management by easily handling large volumes of calls, transferring calls between offices and to mobile phones using extension dialing and allowing attorneys to work remotely while appearing like they are in the office. Using UC Presence, Instant Messaging and Collaboration tools promotes better attorney accessibility with the ability to see which employees are on the phone or available to take a client call and to encourage employees to work as a team across multiple offices and time zones for meeting client needs.
Improve Business Processes
Integrating legal and business workflow systems with IP communications allows law firms to streamline communications, speed document delivery, eliminate errors/unnecessary expenses and move towards better organizational effectiveness and customer service. Zultys includes superb call reporting capabilities that allow attorneys to not only run reports that show the details for all the calls of the day, but to also assign account codes to phone call pertaining to specific cases, billable or non billable codes, and actually just about any type of data you could associate with a case or a client. Web conferencing and video conferencing applications are also ways legal firms are adopting technology for better efficiency and to reduce travel time and expenses for meetings.
One VoIP solution can fulfill the communications requirements of an entire organization including branch offices, remote and mobile workers. One seamless IP phone system network reduces the need for dedicated fax, phone and Internet connections at branch offices and also eliminates expensive long distance fees. Allowing attorneys and other support staff to work remotely reduces real estate footprint. Moving phones and voice mail boxes are easily self administered and help to reduce costs associated with hiring an outside service vendor. Lastly, Zultys solutions are affordable, integrate with legacy systems for investment preservation and are scalable, allowing the VoIP system to grow in the future.