We are looking for an experienced and self-driven Technical Support Engineer to join our team! You will provide assistance to our customers to diagnose and troubleshoot software and hardware problems.
Duties
The ideal candidate for this position is responsible, enthusiastic, and energetic. They must be efficient and, hardworking. In addition, this person must be conscientious and always considerate of other employees and business associates at Zultys.
Responsibilities
- Provide technical support to Zultys Channel Partners and distributors
- Troubleshoot common issues and drive issue escalation when needed
- Have thorough follow-up skills with customer calls, emails, and trainings to provide great customer service
- Assist with tasks, other projects, and assignments as deemed necessary
- Work will be done from your home office, so no travel is needed
Requirements
- Minimum 3–5 years of experience as a Technical Support Engineer or similar role
- BS degree in Information Technology, Computer Science, or equivalent
- Professional writing and interpersonal skills are essential when communicating with customers and clients
- Ability to work under pressure
- Ability to prioritize tasks based on urgency and importance
- Good time-management skills
- Motivation to learn new skills and technologies
- Good understanding of VoIP or traditional telephony
- Excellent diagnostics skills
- Working knowledge of networking industry, routers, switches, firewall products, and protocols is a must
- Understanding of call centers, PBXs, and voice mail, with practical experience in implementing systems in these areas, is required
- Strong familiarity with packet analyzer applications, such as Wireshark (being able to interpret and analyze captures)
- Knowledge of VMware
- Working knowledge of firewalls
- Understanding Unix/Linux environments
- Understanding of MySQL or other database systems
- Mac OS familiarity is a plus
