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Technical Account Manager

< Back to Careers

Responsibilities

  • Serve as a first point of contact to manage multiple accounts during implementation phase
  • Engage with customer’s executives to understand and document customer requirements
  • Technical familiarity with system features and use
  • Customize our solution according to customer’s requirements
  • Work hands-on to perform initial configuration of the customer’s system
  • Coordinate your efforts with other teams to deliver all ordered services by cut-over date
  • In coordination with the account management team train new customers in all aspects of the implemented solution
  • Work hands-on to resolve immediate customer escalations
  • Troubleshoot common technical issues and drive issue escalation with Technical Support
  • Participate in customer-requested meetings
  • Have flawless follow-up with customer calls, emails, and trainings

Qualifications

  • 3+ years of experience in providing customer-oriented services
  • Excellent verbal and written communication skills
  • Project management skills
  • Creative problem solving skills
  • Hands-on technical expertise in one or more of the following areas:
    • Telephony infrastructure and Voice-over-IP (SIP)
    • IT infrastructure and security
    • IP networking
    • System administration
Apply Today

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