Deliver personalized responsiveness and service
Enhancing communications allows companies to put together customized solutions for personalizing service to aid in acquiring new customers and retaining existing customers. VoIP provides connectivity throughout the organization and can locate employees wherever they are by ringing their desk phone, mobile phone, home phone or ringing them all at once.
Streamline processes for greater business efficiency
Interconnecting workflow systems like claims processing applications with IP communications allows insurance organizations to streamline procedures and move towards better organizational effectiveness. For example, Zultys offers a built-in fax server allowing employees to send and receive faxes from anywhere, at anytime, without the need of a fax. This not only reduces the cost of paper, toner, ink, etc. it saves time.
Communicate effectively across a distributed workforce
From sales agents who work remotely to call center employees in the main office,
innovative tools to make it appear that all employees are under the same roof help to build a cohesive team, project a consistent company image and communicate better with customers. The Zultys IP PBX with Unified Communications comes with a robust set of voice, data and video communications capabilities including auto attendant, call routing, Find me/Follow me, voicemail to email, and instant messaging critical for a distributed workplace. For more effective training and to quickly disseminate information on topics like updated pricing, procedures, product offerings and customer services, Zultys web and audio/video conferencing offers greater efficiency and saves operating costs associated with travel time and expenses.
A Zultys VoIP business system requires less hardware at each location, includes more features/applications and fulfills the communications requirements of an entire organization including branch offices, remote and mobile workers. Wherever employees are located, they all have access to the same features as employees in the main headquarters. A distributed environment eliminates long distance fees, reduces office space and real estate fees and preserves investment in legacy systems.