Benefits of UC in the Insurance Industry
Zultys’ VoIP business systems use SIP open source technology making it easy to integrate with Microsoft Outlook and other insurance specific software solutions to:
Businesses and consumers have a myriad of choices when selecting financial services and insurance options (medical, dental, auto, home etc.). Successful organizations, brokers and agents understand that integrating business communications onto a unified IP-based platform can deliver a tangible return on investment through increased customer satisfaction and retention. Organizations reap the rewards of faster response time, increased agent/broker accessibility, improvements in operational efficiency and overall reductions in operating costs.
Effective handling of inbound calls to contact center queues, or routing to off-site agents, responding to broker/agent underwriting questions quickly, offering personalized customer service and responding to claims swiftly are all factors that affect attracting new and retaining existing customers in the financial services and insurance industries. Looking for innovative ways to grow their businesses, organizations are turning to cost-effective, feature-rich VoIP systems with Unified Communications (UC) from Zultys for the latest in voice, data, video, presence and mobility solutions. UC encourages collaboration across a distributed workplace – where employees, partners, brokers and agents are located everywhere – and offers everyone access to the same information to help generate revenue and increase productivity while reducing costs.
Zultys’ VoIP business systems use SIP open source technology making it easy to integrate with Microsoft Outlook and other insurance specific software solutions to:
Whether it is responding to customer questions on policy renewals or conversing on the status of processing a claim, a reliable IP PBX plays a central role in helping to keep employees in action at the office or out in the field selling insurance. Agile and successful insurance companies recognize the value of IP networking for integrating voice, data, video, presence and mobility applications in a customized business solution to increase productivity, reduce costs and provide personalized service quality. IP PBX and UC solutions from Zultys help you meet today’s communication goals while offering scalability to grow alongside your business in the future.