Every Customer Contact Counts
We know that in the competitive automotive industry, every customer contact could mean a sale; and every dollar saved on your communications system can make a meaningful impact on your bottom line. Zultys VoIP systems integrate unified communications (UC) to offer automobile dealers more productivity enhancing and cost saving capabilities than ever before by merging voice, data, video, chat, presence and mobility applications onto a single network platform. Built using SIP open standards, the Zultys IP phone system seamlessly integrates with Microsoft Outlook and Automotive Dealer CRM systems such as Dealer Socket to streamline procedures, manage customer interactions and increase customer satisfaction
Superb Communication Builds Customer Satisfaction, Loyalty and Retention
The Zultys IP PBX comes equipped with all the advanced telephony features to improve customer communications.
- Incoming calls can be answered with an auto attendant/IVR system to provide a consistent corporate image and delivers routine information to customers with zero on-hold time.
- The auto attendant effectively routes callers to the appropriate individual or department eliminating misdirected calls.
- Custom greetings and music on hold can be made to convey directions, sales and promotions etc.
- Flexible call handling options allow for calls to automatically be forwarded to different departments depending on the caller ID of the call, time of day or the availability of a sales agent.
- With Zultys Mobile, sales and service managers are always accessible via their smart phones at their desks, on the lot, in the showroom, or even at home — enabling them to take calls whenever and wherever they are.
- Find me/Follow me; remote access to voice mail; email messages can notify you when a message is waiting in their inbox (voice, fax or email message).
- Integrate with Microsoft Outlook, click to send a voice mail message over e-mail, change phone settings, and retrieve voice mail messages.
- Call recording enables you to review conversations when discrepancies arise, and make sure your employees are offering a high level of customer service to callers.
Reduce IT and Operational costs
Utilizing and customizing your telephone system with unified communications enables you to differentiate your dealership to build loyalty and retention. When you connect with customers in a positive manner, they return for maintenance, service and repeat purchases. Your phone system plays a pivotal role in customers receiving responsive service. Voice over IP delivers a flexible, distributed network where costs to purchase and maintain have plummeted, saving precious IT and operational expenses. Previously, automobile dealerships had to purchase and connect various disparate systems and components. The Zultys IP PBX combines all these functionalities, reducing physical space to house these systems while eliminating capital investment and maintenance hassles with our virtual and hosted offerings. Got multiple dealerships or locations? One Zultys system can handle communications and streamline operations across multiple locations.