Zultys User Packages
For the ultimate in ease and convenience, you can choose a fully hosted or premise Zultys solution with packages designed for standard business users, premium features for comprehensive unified communications capabilities, and contact center packages ideal for customer service, sales and support organizations.
You have the flexibility to design a user package customized for your unique business needs.
| FEATURES | STANDARD USER | PREMIUM USER | CONTACT CENTER USER |
|---|---|---|---|
| Hunt Group | • | • | • |
| ACD Group | • | • | • |
| Customizable Call Distribution | • | • | • |
| Paging Group | • | • | • |
| Auto Attendant | • | • | • |
| Internal 911 Call Notifications | • | • | • |
| Voice Mail | • | • | • |
| Voice Mail Escalations | • | • | • |
| Voice Mail to Email | • | • | • |
| Voice Mail Transcription | • | • | • |
| Call Forwarding | • | • | • |
| Personal Call Handling Rules | • | • | • |
| Call Queue | • | • | • |
| Music on Hold | • | • | • |
| Queue Announcements – 64 sources | • | • | • |
| Zultys MX Mobile for iPhone/Android | • | • | • |
| Basic Reporting - Scheduled | • | • | • |
| Conferencing – 3 Party | • | • | • |
| Instant Messaging | • | • | • |
| Invite Outside Contacts to IM | • | • | • |
| Presence with Custom Note Field | • | • | • |
| MXconference | $ | • | • |
| Call Recording | $ | $ | • |
| MXreport Call Detail Records | $ | $ | • |
| MXreport – Contact Center Edition | $ | $ | • |
| SMS Messaging | $ | $ | $ |
| Outbound Dialer | $ | $ | |
| Zultys Advanced Communicator | • | • | |
| Binding – Work from anywhere | • | • | |
| Native Softphone | • | • | |
| Call Attached Data | • | • | |
| FAX | • | • | |
| Screensharing | • | • | |
| Invite External Contacts to Group Chats | • | • | |
| File Sharing | • | • | |
| Webchat | • | • | |
| Outlook Integration | • | • | |
| Video | • | • | |
| Contact Center Agent Functionality | • | ||
| Contact Center Supervisor Functionality | • | ||
| Customizable Wallboard | • |
