Zultys, a leading provider of innovative unified communications solutions that empower businesses to collaborate effectively, today announced its Release Version 12 for the award-winning MX platform for on premises, virtualized and hosted solutions. This release enhances and improves functionality for all Zultys deployment formats as well as adding much sought after new features to the MX.
Release 12 allows Zultys’ users greater control over the call recording capabilities available to their employees. In order to adhere to legal compliances, employees can now pause and resume call recordings while discussing sensitive information like credit card or social security numbers. This allows businesses to keep records of calls for monitoring purposes and simultaneously avoid any issues with keeping records of payment or personal identification information stored in their archives. In addition, an easy-to-use Call Record button can now be programmed on ZIP 3 line of IP phones. For employees who don’t need the high functionality of MXIE Unified Communication Client for PC and Mac for their daily call management, the option to create on-demand call recordings with a push of a button greatly improves productivity.
For businesses with call centers, the feature to call back customers from a Queue now allows for greater flexibility and convenience for customers calling in to speak to an agent. Rather than wait on hold for the next agent to become available or risk losing their place in queue by exiting it early, customers can leave a call back number for the agent to get back to them without losing their place in queue. The system will automatically initiate a callback to the customer’s number once there is an available agent. Eliminate frustrating lengthy waits for your customers by allowing them to go on with their day while they wait for your agents to free up. Contact Center supervisors can monitor callback requests the same way they can monitor voice calls in queue.
A feature previously reserved for Contact Center agents, the ability to barge in, whisper, silent monitor a call, is now available to all users on the MX system. This is especially useful for businesses that do not require a contact center. The option for a manager to assist or monitor their employees while they are on a call with a client can facilitate better customer service and productivity.
“We are excited to share these new features and enhancements for our MX platform with our customers to improve communications both interoffice and outside the office,” said Steven Francis, chief sales and marketing officer for Zultys. “We have more exciting releases planned in the near future, for all customers that upgrade to Release 12, that will provide even more productivity-enhancing tools for the office. Release 12 is available at no additional cost to our customers covered under Zultys’ software assurance program.”
On top of these major features, Release 12 also brings enhancements to:
- MXconference audio conferencing solution for ad-hoc and pre-scheduled multi-party calls.
- Enhanced MXreport features for sophisticated reporting on call statistics for Contact Centers and CDR.
- Call Park configurations for larger businesses that require more slots for parked calls.
MX Release 12.0 is available to download immediately. Existing customers should contact their Zultys Authorized Channel Partner for further information.
Zultys is the global provider of a true all-in-one unified communications solution. Innovative, reliable and scalable, Zultys IP phone systems integrate voice, video, data and mobility — in a single premise based appliance or in the cloud— to optimize collaboration for businesses of all sizes. Zultys delivers a powerful, feature-rich communications system that is easy-to-use, deploy and maintain. Zultys is headquartered in Silicon Valley with offices around the world. To learn more, visit www.zultys.com.