For the ultimate in ease and convenience, you can choose a fully hosted and managed Zultys Cloud Services with packages designed for standard business users, premium features for comprehensive unified communications capabilities, and contact center packages ideal for customer service, sales and support organizations.
You have the flexibility to design a hosting package customized for your unique business applications.
| FEATURES | STANDARD USER | PREMIUM USER | CONTACT CENTER USER |
|---|---|---|---|
| Hunt Group | • | • | • |
| ACD Group | • | • | • |
| Customizable Call Distribution | • | • | • |
| Paging Group | • | • | • |
| Auto Attendant | • | • | • |
| Internal 911 Call Notifications | • | • | • |
| Voice Mail | • | • | • |
| Voice Mail Escalations | • | • | • |
| Voice Mail to Email | • | • | • |
| Voice Mail Transcription | • | • | • |
| Call Forwarding | • | • | • |
| Personal Call Handling Rules | • | • | • |
| Call Queue | • | • | • |
| Music on Hold | • | • | • |
| Queue Announcements – 64 sources | • | • | • |
| Zultys MX Mobile for iPhone/Android | • | • | • |
| Basic Reporting - Scheduled | • | • | • |
| Conferencing – 3 Party | • | • | • |
| Instant Messaging | • | • | • |
| Invite Outside Contacts to IM | • | • | • |
| Presence with Custom Note Field | • | • | • |
| MXconference | $ | • | • |
| Call Recording | $ | $ | • |
| MXreport Call Detail Records | $ | $ | • |
| MXreport – Contact Center Edition | $ | $ | • |
| SMS Messaging | $ | $ | $ |
| Outbound Dialer | $ | $ | |
| Zultys Advanced Communicator | • | • | |
| Binding – Work from anywhere | • | • | |
| Native Softphone | • | • | |
| Call Attached Data | • | • | |
| FAX | • | • | |
| Screensharing | • | • | |
| Invite External Contacts to Group Chats | • | • | |
| File Sharing | • | • | |
| Webchat | • | • | |
| Outlook Integration | • | • | |
| Video | • | • | |
| Contact Center Agent Functionality | • | ||
| Contact Center Agent Functionality | • | ||
| Customizable Wallboardlity | • |
If purchasing 1 Contact Center User, you can create multiple ICC groups. ICC groups allow for Supervisor functionality on top of the same functionality as other call groups:
This user type is designed to accommodate scenarios where an office phone does not require advanced functionality. A lobby user does not have any of the features like voicemail or call forwarding. It can be assigned to an office phone to make and receive calls only. This type of user can be assigned to the phone in the conference room, lobby, or classroom in order to allow easy communications between these locations and the rest of the office.
Note | Description |
| Per System | Active Directory / LDAP Authentication: Licensed per instance |
| Per System | Archiving |
| Per Unit | 100 Additional Hours of Voice Storage |
| Per System | Zultys Flex Communicator |
| Per System | Interactive Voice Response |
| Per System | MXreport – CDR custom report writer using CDR data |
| Per System | MXreport – Call Center Edition – includes MXreport CDR – Licensed per instance based on total user count |
| Per Session | Call recording session |
| Per System | MXoutbound for 10 Ports |
| Per User | MXnetwork Redundancy License |
| Per User | Salesforce.com Communicator: Single User License (Requires ZAC) |
