Zultys Cloud Services User Packages

For the ultimate in ease and convenience, you can choose a fully hosted and managed Zultys Cloud Services with packages designed for standard business users, premium features for comprehensive unified communications capabilities, and contact center packages ideal for customer service, sales and support organizations.

You have the flexibility to design a hosting package customized for your unique business applications.

Hunt Group
ACD Group
Customizable Call Distribution
Paging Group
Auto Attendant
Internal 911 Call Notifications
Voice Mail
Voice Mail Escalations
Voice Mail to Email
Voice Mail Transcription
Call Forwarding
Personal Call Handling Rules
Call Queue
Music on Hold
Queue Announcements – 64 sources
Zultys MX Mobile for iPhone/Android
Basic Reporting - Scheduled
Conferencing – 3 Party
Instant Messaging
Invite Outside Contacts to IM
Presence with Custom Note Field
Call Recording$$
MXreport Call Detail Records$$
MXreport – Contact Center Edition$$
SMS Messaging$$$
Outbound Dialer$$
Zultys Advanced Communicator
Binding – Work from anywhere
Native Softphone
Call Attached Data
Invite External Contacts to Group Chats
File Sharing
Outlook Integration
Contact Center Agent Functionality
Contact Center Agent Functionality
Customizable Wallboardlity

1 Contact Center User

If purchasing 1 Contact Center User, you can create multiple ICC groups. ICC groups allow for Supervisor functionality on top of the same functionality as other call groups:

  • Agent or Supervisor role for each Contact Center User
  • Web-based Wallboard
  • Supervisor capabilities – barge in, whisper, silent monitor
  • Real-time monitors – agent activity, queue monitor
  • Web-based SuperView
  • Agent Call Recording

Lobby User Package

This user type is designed to accommodate scenarios where an office phone does not require advanced functionality. A lobby user does not have any of the features like voicemail or call forwarding. It can be assigned to an office phone to make and receive calls only. This type of user can be assigned to the phone in the conference room, lobby, or classroom in order to allow easy communications between these locations and the rest of the office.



Per SystemActive Directory / LDAP Authentication: Licensed per instance
Per SystemArchiving
Per Unit100 Additional Hours of Voice Storage
Per SystemZultys Flex Communicator
Per SystemInteractive Voice Response
Per SystemMXreport – CDR custom report writer using CDR data
Per SystemMXreport – Call Center Edition – includes MXreport CDR – Licensed per instance based on total user count
Per SessionCall recording session
Per SystemMXoutbound for 10 Ports
Per UserMXnetwork Redundancy License
Per UserSalesforce.com Communicator: Single User License (Requires ZAC)