If you own a Zultys system (i.e. are not a Zultys reseller or partner)
Zultys is committed to ensuring that our customers have support resources available to maintain optimal performance of their Zultys MX system. End User support is performed by our widely acclaimed Zultys Authorized Channel Partner network. If you do not have a certified partner in your area, we will find one for you. To receive a referral, please submit the following information or call 1.408.328.5433.
If you are a Zultys Partner
Zultys Partners assume responsibility for first-level support of their End-User customers. If you need second-level support to resolve an issue, you may send an email to firstname.lastname@example.org or call Zultys at 1-408-328-0450 x 777. Please provide as much detail as you can regarding the nature of the problem, including system type, system serial number, software version, patches loaded, name of End-User, and a specific description of the symptoms of the problem. To contact our Product Management team with new ideas and feature requests, submit a feature request to: email@example.com
Zultys maintains the following resources to help Partners stay up to date on product information, find answers to your questions, and take correct steps to resolve known issues:
Zultys Knowledge Base System (KBS)
The Zultys Knowledge Base System provides owners and resellers of Zultys products with access to product information, technical documentation, application notes, knowledge base articles, and other resources that assist in better understanding Zultys products and services. This is a restricted resource and requires registration.
Zultys Reseller Center (ZRC)
The Zultys Reseller Center is the central portal for Resellers and Distributors to browse sales and marketing documentation, and other business support materials. This is a restricted resource and requires registration.
Zultys provides regular Zultys Certified Systems Expert classes to Partners . To sign up for Zultys Certified System Expert (ZCSE) classes, please send a request to firstname.lastname@example.org.