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If you own a Zultys system (i.e. are not a Zultys reseller or partner)

Zultys is committed to ensuring that our customers have support resources available to maintain optimal performance of their Zultys MX system.  End User support is performed by our widely acclaimed Zultys Authorized Channel Partner network. If you do not have a certified partner in your area, we will find one for you.  To receive a referral, please submit the following information or call 1.408.328.5433.

If you have an after-hours system-down situation and need immediate assistance, please note that our support line and emails are not checked outside business hours. If you need urgent help, please use the after-hours support line option. Call 408-328-0450, select Option 4, then select Option 0.

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    Main Board Serial Number of your MX-SE / MX250 / MXvirtual: (found through MX Administrator by navigating to Help>About>More details)

    Current software release of your MX system (found through MX Administrator by navigating to Help>About)

    Current Warranty status of your MX system:

    Current or past Zultys Reseller/Partner (required):

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    If you are a Zultys Partner

    Zultys Partners assume responsibility for first-level support of their End-User customers.  If you need second-level support to resolve an issue, you may send an email to support@zultys.com or call Zultys at 1-408-328-0450 x 777.  Please provide as much detail as you can regarding the nature of the problem, including system type, system serial number, software version, patches loaded, name of End-User, and a specific description of the symptoms of the problem. To contact our Product Management team with new ideas and feature requests, submit a feature request to: features@zultys.com

    Zultys maintains the following resources to help Partners stay up to date on product information, find answers to your questions, and take correct steps to resolve known issues:

    Zultys Knowledge Base System (KBS)

    The Zultys Knowledge Base System provides owners and resellers of Zultys products with access to product information, technical documentation, application notes, knowledge base articles, and other resources that assist in better understanding Zultys products and services. This is a restricted resource and requires registration.

    Access Zultys KBS

    Zultys Reseller Center (ZRC)

    The Zultys Reseller Center is the central portal for Resellers and Distributors to browse sales and marketing documentation, and other business support materials. This is a restricted resource and requires registration.

    Access Zultys ZRC

    Partner Training

    Zultys provides regular Zultys Certified Systems Expert classes to Partners . To sign up for Zultys Certified System Expert (ZCSE) classes, please send a request to training@zultys.com.