Boost Agent Productivity with Integrated Call Controls Within Salesforce.com
Zultys Salesforce.com Communicator Provides Integrated Call Handling and CRM Integration
The Zultys Salesforce.com Communicator provides close integration between the Zultys IP phone system and the Salesforce.com CRM application suite. You can have full call control from within a Salesforce.com contact record, including click-to-dial from the CRM record, Hold, Park, Transfer, call notes and call log. This application also provides Salesforce.com screen pops for inbound calls with known account information displayed. Agents can communicate quickly and effectively directly from Salesforce.com and conveniently capture call information to boost response times and the quality of customer service a company provides.