Zultys Unveils MX Release 6.0 Unified Communications Software
New Productivity Features Include High-Definition Desktop Video and Mobility Options Plus Salesforce.com™ and Microsoft Outlook Integration
Zultys, a premier provider of innovative unified communications solutions that empower businesses to collaborate effectively, today announces MX Release 6.0, the next generation of core software for its flagship unified communications products. MX Release 6.0 offers enhanced, high-quality desktop video, new mobility features, richer integration with Microsoft Outlook and Microsoft Exchange server, as well as integration with Salesforce.com™. The result is an all-in-one, industry-first IP phone system that delivers unmatched innovation, reliability and scalability.
“Our customers demand a fully supported unified communications system that is easy to deploy and maintain, and that keeps pace with the evolution of the industry, meaning a UC solution that caters to today’s on-the-go, distributed workforce,” said Robert Brown, president of CCI Intellisys.
“This latest Zultys MX release does just that. When we work with Zultys, we are guaranteed a product that is innovative, reliable and scalable, which in turn guarantees happy clients. We know that when we go with Zultys, it works!”
Companies Demand Video for Increased Communication and Collaboration
MX Release 6.0 encompasses a number of new features that are critical in today’s business environment. Video conferencing, for one, is especially vital as companies open additional branch offices, expand both domestically and globally, and increase their number of teleworkers. In fact, according to Forrester Research, 56 percent of small-to-medium sized enterprises have or plan to deploy video in the near term. With this in mind, the latest release incorporates MXvideo™, which provides integrated point-to-point HD video for Zultys’ award-winning MXIE desktop Unified Communications client. Now, users may conduct secure, reliable, “face to face” meetings in real-time, regardless of individual location, promoting increased productivity, collaboration and teamwork. This functionality requires NO added hardware and is performed with one click.
MXvideo key features and benefits include:
- High-definition, point-to-point desktop video support in a secure, fully integrated user experience
- Easy to deploy and use; launched and controlled within MXIE, users may move seamlessly from instant message to voice, and add video with a single click
- Immediate ROI by reducing travel expenses and facilitating more productive meetings
- No additional servers or software required other than MX Release 6.0
Mobility: A Must for Today’s On-the-Go Workforce
In today’s business environment, mobility continues to play a key role in enabling companies to achieve greater productivity away from the office. According to a new forecast from IDC, mobile workers accessing enterprise systems worldwide will top 1 billion this year and 1.2 billion by 2013. This growing mobile and dynamic workforce serves as the impetus for enhancements to the release of MXmobile™, designed to integrate mobile workers into the corporate voice and unified communications system. The only real-time unified communications client in its class, MXmobile provides true mobility with presence, instant messaging, call handling and more, essentially transforming a user’s handheld mobile device into a desktop IP business phone and bringing them to the center of the action.
MXmobile delivers a range of benefits, including cost savings through access to the enterprise dial plan and unified numbering and messaging; the end-user experiences faster customer responsiveness through real-time presence and instant messaging, and more opportunity to be productive through a rich set of traditional PBX features extended to the mobile handset. Zultys’ mobility solutions also support the iPhone.
MXmobile feature enhancements include:
- Call transfer, manually or via local BlackBerry address book or corporate MX directory
- Call park for another user that can be retrieved via MXIE or any other phone on the system
- Call hold, complete with music on hold and retrievable via any phone on the system
- Call action screen that shows a list of active calls and access to call control functions
- No requirement for additional servers; only a light device application
Integration With Leaders: Salesforce.com™ and Microsoft
MX Release 6.0 also offers seamless integration with Salesforce.com™ and Microsoft Outlook and Microsoft Exchange server. The Zultys Salesforce.com™ Communicator integrates the Zultys IP Phone System and the Salesforce.com™ CRM application suite for full call control from within the contact record, and includes capturing call notes, providing inbound contact record screen pop, executing holds and transfers, and click-to-call capabilities. Likewise, the Zultys Outlook Communicator provides close integration between the Zultys IP Phone System and Microsoft Outlook. Users have full call control from within Outlook, and can execute calls directly from Outlook. Furthermore, this product synchronizes presence with the Outlook calendar, and users may change their presence directly from Outlook. This brings tighter integration between the Zultys UC platform and the Microsoft messaging platform.
Boosting Customer Care and Responsiveness
High-quality, efficient customer service is the key to meeting customers’ needs. The Zultys Message Escalation feature of MX Release 6.0 provides the industry’s most powerful voicemail and fax escalation feature available. Zultys Message Escalation improves customer service and business operations for companies providing time-critical customer services and customer care by ensuring a 100 percent receipt of company voicemails and faxes through a customizable chain of e-mail and voice call alerts that continue until action is taken on the voicemail or fax.
Supercharging Contact Center Performance
MX Release 6.0 also extends the capabilities of the MXreport™ contact center reporting tool so contact center managers and supervisors can easily compose custom statistical reports for multiple agents and contact center groups. This provides deep insight into call handling, agent performance and service levels. Zultys enables contact center managers with simple and cost-effective tools, without requiring additional hardware or third-party applications.
Enhancing the User Experience
The latest release extends the operation of Zultys’ “ZIP5-series” of desktop phones, improves electronic fax handling, and enhances security in an enterprise environment through Active Directory/LDAP authentication.
“Our unified communications solution once again raises the bar in the industry, merging innovation with reliability for businesses in every market segment,” said Neil Lichtman, chairman and CEO of Zultys.
“MX Release 6.0 enables businesses to access advanced communications features that allow them to save money, enhance customer service and boost productivity. It also lays the foundation for further releases that will extend the reach and scope of Zultys’ unified communications solutions. We continue to push the communications envelope by delivering all these capabilities in a single appliance that is easy to deploy, manage, scale and use.”
MX Release 6.0 is available through Zultys Channel Partners.