Zultys Optimizes Collaboration for Today’s Distributed Workforce

Zultys Optimizes Collaboration for Today’s Distributed Workforce

03:28 08 November in Press Releases

Companies Flock to Unified Communications Solution to Enable Real-time Collaboration, Stay Productive and Cut Costs

Workplace communication, formerly the domain of cubicles and desktop phones, has undergone a digital facelift in recent years. Today’s capital-challenged business environment prohibits many companies from affording the IT infrastructure, IT staff and office facilities that were yesterday’s standard, a 2011 Webtorials survey found [1]. Real-time communications technologies and the mobile Internet have become standard replacements. Distributed workers have also become a new standard. Businesses can save more than $10 million per year by using 100 remote workers instead of the same number of local workers, according to a survey by the Tanner Group [2]. Sixty-seven percent of businesses have remote employees, according to a recent GigaOm Pro survey [3].

Yet all is not golden in the world of distributed work. Remote workers are using real-time tools like IM/chat, videoconferencing and texting more frequently than ever before, often via their mobile devices. While those tools themselves are excellent for collaboration, the way employees are adopting them is not. Such real-time technologies “are being used outside the realm of traditional, centrally managed and authorized IT systems,” according to GigaOm Pro, which reports that individuals adopt collaboration tools informally for business purposes only after using them for personal reasons first. Such “consumerization” of business tools threatens employee productivity and company security. A typical remote worker in a small- to medium-sized business (SMB) loses hours of productivity each day because they don’t have tools comparable to those at the office, according to the Webtorials report.

The solution is a companywide unified communications system with the flexibility to adapt to a distributed workforce. Global network security company, SonicWALL, which adopted a Zultys unified communications solution for its 300-person engineering and operations department, typifies the benefits that unified communications solutions provide. By standardizing and centralizing its communications across four global locations — in its headquarters in San Jose, Calif., as well as in its offices in Bangalore, Shanghai and Taiwan — SonicWALL was able to reduce its monthly operations costs. Internal and external calls could be routed between locations over the company’s data network. Employees across the organization could see each other’s online status via “Presence”, dial extensions and chat, no matter where they were located or whether or not they were mobile.

“We don’t even have to hire a full-time employee to administer the system, because we can easily train our own people to do it,” said Aria Eslambolchizadeh, senior director of quality assurance and testing at SonicWALL. “We can communicate more quickly and easily with all of our staff, regardless of location. . . . Our productivity has increased significantly. Zultys has made it easy to react and respond in real-time across locations.”

Unified communications gives companies the tools they need to work more efficiently and collaborate more productively. Easy-to-use collaboration features such as Presence, videoconferencing, social chat/IM, IP voice services, audio-conferencing and more allow a company to work as a single team, regardless of the location of its employees. Employees, armed with the high-performance company tools they need, don’t lose hours of productivity per day.

“Companies are rushing to adopt unified communications solutions,” said Neil Lichtman, CEO of Zultys. “It reduces costs, increases productivity and makes the distributed workforce more available. Zultys’ ability to seamlessly integrate workers across locations into a company’s unified communications systems, regardless of OS, means that anybody anywhere can be fully connected to the company’s global network, even without a VPN server. These and other capabilities put Zultys at the leading edge of the unified communications movement.”

To read the SonicWALL case study please click here.


[1] NetworkWorld, “Mobility Trends in SMBs,” Larry Hettick, September 13 2011http://www.networkworld.com/newsletters/converg/2011/091211convergence2.html

[2] Contact Professional, “Are Your Systems Ready for the Age of the Distributed Workforce?” Kevin Childs, 1 November 2006 http://www.contactprofessional.com/topics/remote-agents/are-your-systems-ready-age-distributed-workforce-827.

[3] GigaOm Pro, “The Future of Workplaces,” March 2011. http://pro.gigaom.com/2011/03/the-future-of-workplaces/