Zultys Flex Communicator™ Simplifies CRM Integration with Leading UC Solution
New Tool Integrates Customer Relationship Management (CRM) and Business Applications with the Zultys business phone system to improve efficiency and service
Zultys, a premier provider of innovative unified communications solutions that empower businesses to collaborate effectively, today introduced Zultys Flex Communicator. Flex Communicator allows for seamless integration between 3rd party business applications such as Customer Relationship Management (CRM) systems and the Zultys MX Unified Communications system for the purposes of generating screen pops and performing record look-ups when an incoming call is received.
Zultys strives to streamline call center operations by providing agents with a way to access information about incoming callers as soon as a call comes in. With Zultys Flex Communicator, a call center agent can have the caller’s contact record and account information on their screen, before they answer the call allowing for better customer service and increased productivity. On receipt of a call, Zultys Flex Communicator executes the configured application or launches a web URL, with a search for the Caller Number and/or Name. This provides tremendous flexibility to integrate with both installed programs and browser based applications, or simply to perform a query via a search engine, social network, or any other website.
“We had an engineering company that needed screen pops to their Exact Synergy Software and it was very costly to build the link to the software, but with the Zultys Communicator this was done quickly, easily and it’s very reliable!” said Jason Smith, Vice President at Midland Communications, after deploying Zultys Flex Communicator.
Zultys Flex Communicator joins Zultys Salesforce Communicator™ and Zultys Outlook Communicator™ in Zultys’ growing line of solutions that allow tighter integration between 3rd party applications and Zultys Unified Communication systems.
Zultys Flex Communicator is available immediately for the Microsoft Windows operating system.