ShoreTel’s Shortcomings Prompt Martin Engineering Switch to Zultys
Leading Global Supplier of Bulk Materials Handling Systems and Processes Plans Zultys Rollout to 11-Country Operations Base
Zultys, a premier provider of innovative unified communications solutions that empower businesses to collaborate effectively, today revealed details around Martin Engineering’s decision to shelf ShoreTel in favor of Zultys. A leading global supplier of bulk materials handling systems and processes with some 1,000 employees worldwide, Martin Engineering cited a number of advantages Zultys provides that eclipse those of ShoreTel, including significantly lower total cost of ownership, better quality of service and cost-effective scalability. Following the successful deployment of Zultys across offices in the United States and Mexico, the company plans to roll out Zultys to its full global operations base — 11 countries in total. Martin Engineering’s decision to implement Zultys ensures unrivaled innovation, communication and collaboration across its entire organization.
If there’s one thing Martin Engineering knows, it’s how to make the handling of bulk materials like coal and grain cleaner, safer and more productive. The Illinois-based company has more than 65 years of experience under its belt, and offers practical solutions to typical problems faced in bulk materials handling. A company that strives to deliver the very best to its customers, Martin Engineering also knows communications and
operational efficiency are key to good global business. That’s why Martin Engineering reconsidered its ShoreTel Unified Communications implementation.
“We employ hundreds of people at offices scattered across 11 countries,” said Wayne Roesner, Information Technology Manager at Martin Engineering. “Our current ShoreTel system simply wasn’t up to the task of providing the high quality unified communications we needed for our global business units, and the cost to scale the system was beyond our budget.”
After a full assessment of Martin Engineering’s needs, leading Zultys partner Midland Communications created a Zultys solution that migrated all of the company’s phone services to SIP trunking, delivering immediate cost savings. The “all-in-one” Zultys system architecture also enabled the company to slash its support and maintenance costs by 50 percent. In short, the revised system not only met current business needs and fully supported remote and mobile workers worldwide, but also provided a clear and cost-effective path to the system’s expansion in the future.
For Martin Engineering, Zultys provides the overall best solution to ensure cost-effective scalability, communication and collaboration. Midland’s installation of Zultys initially covered 500 employees through a redundant cluster of MX250 IP PBXs installed at the Neoposet, Illinois headquarters, with MX30 IP PBXs installed at facilities in Peoria Illinois; Denver; Aspen, Colorado; Ozarks, Missouri; and a site in Mexico. Zultys IP phones are also installed at each site.
Zultys’ easy-to-use, all-in-one solutions are fully integrated and require no third-party equipment, software or configuration, which eliminates new infrastructure costs. SIP-based communications support is included, as are features such as automatic call recording, integrated fax server, and comprehensive backup and recovery. These Zultys benefits are all in sharp contrast to ShoreTel: In fact, market research company Gartner, Inc. outlined many of its shortcomings in last year’s “Corporate Telephony Magic Quadrant .”
“We quickly realized that the Zultys solution was an ideal fit for Martin Engineering’s needs,” said Jason Smith, VP of Midland Communications. “Zultys’ native SIP solution is efficient, powerful and flexible. Furthermore, Zultys has a true partner-centric world view. We know we can count on Zultys’ support, and the fact that they view our success as being equal to their own is refreshing.”
A full case study detailing Martin Engineering’s switch to Zultys is now available. For additional information on Zultys and its Unified Communications solutions, please visit www.zultys.com.