“This investment is bringing me a positive ROI. When I amortize the phone system over a five year period and look at the productivity gains and cost savings, we’re absolutely making money because of Zultys.”
Sir Speedy Whittier
Sir Speedy is a Whittier, California-based business that is part of the Franchise Services, Inc. (FSI) network, one of the nation’s premier print-on-demand and business marketing solutions provider. Sir Speedy Whittier offers customers the convenience of doing business anyway they want, in-person or via telephone, fax, e-mail or online. Using the Sir Speedy Whittier MyDocs® online ordering and Document Management System, customers have the ability to design, order and manage their documents anywhere, anytime. The Sir Speedy Global Digital Network, with its affiliates, spans nearly 1,000+ centers in 26 countries.
Sir Speedy Whitter has expanded into a unique business space through the creation of Pixelmemories.com, an online customizable photo album service which has created numerous white labeled personalized photo album services for KOA (Kampgrounds of America), University of Southern California (USC) and others.
A dynamic marketing company needs to react quickly to customer demands. Sir Speedy Whittier was increasingly concerned about the stability of its aging voice mail system and the functional limitations of its Panasonic phones. While experiencing growth due to new business opportunities, the company ran into several obstacles regarding its communications:
The company evaluated several alternatives and decided that the best solution for their business was to adopt a VoIP system with Unified Communications (UC) to ensure high performance, flexibility and build a foundation for adding future communications services.
Sir Speedy Whittier worked with its communications reseller, MTG Consulting Services, to implement the Zultys solution it needed. Sir Speedy Whittier installed a Zultys MX250 IP PBX along with Zultys phones, and secured licenses for MXIE™ (the Zultys Unified Communications Client), fax, call record and other features. They also migrated away from expensive hosted Verizon business lines which provided an immediate 50% cost savings. Zultys support of SIP open standard interfaces made it easy for Sir Speedy Whittier to handle the day-to-day management of telephone moves, additions and changes themselves. Not only were the changes made more quickly it also saved money by not having to hire outside IT staff.
Sir Speedy Whittier was also able to leverage the capabilities of the Zultys MX250 and UC solutions to create a “virtual” employee base that could handle the needs of its White Label customers such as KOA Kampgrounds of America and the University of Southern California.
Sir Speedy Whittier used the Zultys system to manage unique DID numbers for each of its White Label customers. Each DID is directed to its own ACD groups as opposed to Sir Speedy Whittier’s general line. When a call comes in, employees within the company’s customer service group can quickly see via a MXIE incoming call screen-pop which White Label service is associated with the call and respond appropriately
The Zultys system allowed Sir Speedy Whittier to support their workforce and operations across Mac and Windows operating systems, boost inter-office communications and provide seamless call handling for multiple co-located “White Label” service companies.
The company has come to rely heavily on Zultys’ MXIE Unified Communications client for intra-office communications through Presence and Instant Messaging, integrated email, voice messaging and easy call handling. A big concern the company had was solved through the Visual Voicemail feature of MXIE, which lets sales and operating staff quickly locate and act on time-sensitive messages and forward voice mails to other with a simple drag-and-drop action.
Sir Speedy Whittier also enjoys that Zultys regularly enhances and upgrades its core software to constantly improve the service experience. The Release Version 5.0 has allowed the company to integrate off-site workers into their corporate system without exposing their MX250. The MXconnect feature, in conjunction with Session Border Controller lets them use outside SIP-phones/other phones and keep their MX system behind the NAT firewall. Now the company can use MXIE softphone and home office phones to get business done.