“The Zultys system, including MXmeeting, was very easy to install and does everything we need it to do at a very affordable price. Since installing Zultys, our costs have dropped by over 90%. The systems’ capability has changed the way we look at a communication system. Employee morale and customer satisfaction have increased tremendously. Our logistic tool impacted on-time delivery by 2% and was installed and operational in less than 4 days. Thank you Zultys and MXmeeting!”
VP Information Systems/Inventory
Since 1987, ELITeXPO Cargo Systems Inc. has provided specialized tradeshow logistics and transportation for exhibit firms, companies and organizations. ELITeXPO has earned its reputation as the premier provider of critical transportation to market shaping materials, from highly specialized equipment serving the medical industry to highly prized Russian antelope. The firm is based in South Elgin, Illinois and services thousands of customers across North America. Rapid communication and effective collaboration is critical not only to get materials to their destination, but also to do it in a way that grows customer satisfaction and overall market share.
ELITeXPO’s rapid growth and expansion into offering exhibit products and services led to a constant demand to quickly train employees on new back-end business systems and other new products and services. As expansion picked up, it was also critical that ELITeXPO was able to provide clients with visual demonstrations of new exhibit product lines. The company realized it needed a new phone system that could:
Following an evaluation of multiple vendors, the company decided it didn’t need just another phone system. ELITeXPO required a Unified Communications (UC) solution to met all of its telephony, communications, collaboration and distance learning needs.
ELITeXPO worked with its reseller to deploy the Zultys solution. The company migrated from a legacy Inter-Tel system and installed an MX250 IP Phone System in its South Elgin, IL headquarters office. An MX30 was also installed in a satellite office and using the MXconnect™ feature employees at seven additional local offices were seamlessly connected into its overall corporate Zultys solution. The system serves over 40 core employees and more than 130 additional suppliers and talent on both PC and Mac computers. The company also purchased an M200 MXmeeting system with licenses for 4 rooms and 20 users for interactive remote training and collaboration capability.
Following a quick and easy installation process, the MXmeeting capability quickly became a popular tool with company officials pleased to eliminate usage fees.
The Zultys system allowed ELITeXPO to implement a full end-to-end UC system that connected the headquarters location with all remote offices and staff into a single network solution. Collaboration and remote learning tools provided via MXmeeting have been invaluable.
Not only did ELITeXPO’s costs drop by over 90%, they also increased employee morale Customers have also benefitted from the new technology. Installed and operational in less than 4 days, the Zultys-enhanced logistic tool has impacted on-time delivery by 2%.
Productivity at the company has also significantly improved. Tools like presence and IM let employees know when someone is available and how to reach them more easily. MXmeeting has allowed the entire team to communicate more effectively with fewer chances for error. The tools webcam feature allows the company to see the trainer in action and they can engage customers more closely through the virtual whiteboard. Employees can even draw exhibit designs and layout details and schedules together.
Offices were linked together in a seamless UC system by using MXnetwork and MXconnect to weave the South Elgin, IL (USA) headquarters, a satellite office and seven regional offices into a single highly survivable corporate network.