Product Positioning
Present Zultys solutions to align with customer business needs and close more deals.
At Zultys, we are dedicated to your success and to building a rewarding, enduring, and profitable partnership with you. To that end, we want to help you position Zultys in a way that will engage your prospects, strengthen your sales, satisfy your customers, and enable you to earn more money in multiple ways with our stress-free Unified Communications and Integrated Contact Center selling experience. Below are some overarching concepts and talking points for you to incorporate in your sales and marketing efforts.
IMPORTANT: Be sure to schedule a training session with our Channel Enablement Manager Terry Bloom and connect with your Regional Sales Manager ASAP if you haven’t already so they can both share actionable insights about how to best position Zultys and answer any questions you may have in real time.
An Easy-to-Use Omnichannel Communications Platform That Does It All
Whether your customers have several regional offices, a growing number of service centers, or hundreds of stores across the country, we can create the on-premise, cloud, or hybrid Unified Communications (UC) enterprise-grade solution they want with one seamless and intuitive interface that’s easy to deploy, customize, manage, and use.
Zultys offers one of the most secure, reliable, and advanced UC systems on the market with world-class support that’s second to none — from development to deployment to daily use. Every end user will experience the ultimate UX with integrations that can be added to seamlessly work within today’s most mission-critical apps.
Customers who choose Zultys stay with Zultys. Our incredibly low 0.7% churn rate leads the industry and reflects a level of approval, commitment, and satisfaction that speaks for itself.
Advanced Phone System Capabilities Your Customers Demand
Nearly 80% of UC deals are businesses transitioning from on-premise systems to cloud communications. We’ve developed a highly adaptive and advanced UC platform that easily integrates with existing systems and not only ensures that your customers don’t lose any current must-have functionality but also enhances and improves:
Line Appearance Functionality
While some cloud communications providers offer a basic call park, which is the ability for a receptionist to put an incoming call on hold for someone to handle, our system alerts multiple designated users with a flashing light to quickly answer every call that is put on hold to ensure the best customer experience and minimize hold times.
Advanced Phone System Scheduling
Our intuitive auto attendant enables you to program call handling at specific times to ring a certain number of times before transferring to other lines in succession before going to voicemail and knows to go directly to voicemail after business hours. In addition to being scheduled in advance, this feature can be toggled on or off with the click of a button.
Voicemail and Fax Escalation
Many businesses have strict SLAs for response times to customer calls and faxes. Our phone system can be programmed to notify and remind specific employees after a period of time has passed (e.g., a half hour, hour, etc.) to reply to the sender and then escalate the notification to managers as directed.
Internal and External Paging
We support both unicast and multicast paging, which easily allows users to be placed into paging groups for targeted announcements, or all groups can be selected for an office-wide page. Multi-paging systems can be customized, including an external overhead paging unit with other speakers strategically located across sites as desired.
Legacy and Analog Compatibility
Modernize an entire communications system without sacrificing its must-have functionality and infrastructure. If you work with a legacy analog carrier to support an entire phone network, rely on an analog fax machine, or need to preserve any landlines, Zultys’ incredibly flexible and highly compatible FXS/FXO-friendly hardware and software can easily terminate with virtually any on-premise configuration.
Our highly customizable communications solution can easily accommodate both the current and future business demands of your customers, which makes moving from more inflexible, legacy PBX setups to Zultys a stress-free and cost-saving upgrade.
This really sets us apart from the competition and will help you convince your customers who want to modernize and unify their communications systems that they can do so without losing the more traditional, premise-based critical capabilities their businesses rely on.
The Integrated Contact Center That Does More Than Just Connect
As many industries are increasingly consolidating and streamlining their services, the need for a highly integrated contact center that can provide the ultimate UX and more advanced customer service capabilities is on the rise, which is why Zultys has developed our Integrated Contact Center solution to drive customer satisfaction, engagement, and loyalty.
Available via a web-based application as well as a desktop application, it easily integrates with external CRMs, Outlook, and other third-party tools. Supervisors can silently monitor calls, barge-in as needed, and “whisper” advice to agents on calls. Our SuperView™ feature enables real-time call monitoring, analytics, and statistics for multiple groups in a single window. Agents and operators on the go can also answer business calls from their mobile devices with their personal information protected.
With game-changing capabilities including advanced call routing, call attached data (CAD) for customizable agent scripts, programmable rules based on real-time conditions, and web chat options, managers can confidently handle day-to-day operations without the need to involve IT or an external service provider.
At Zultys, we always deliver a stress-free, customizable contact center that’s made for the unique needs of any business and provides the best feature set for the best price available.
Industry-Leading Support
Everyone benefits from our industry-leading support with a highly advanced UC platform that works seamlessly across devices and a one-touch button for 100% onshore customer service with an average 16-second hold time.
Both the C-suite executives and IT leaders you serve will experience an immediate ROI with state-of-the-art communications they can always count on to accelerate business with 99.999% target reliability, geo-redundant data centers, multiple layers of security, flexible deployment options for effortless scaling, and a variety of one-click-to-connect features.
Everything works intuitively within one highly integrated phone, video conferencing, messaging, and contact center platform that easily brings everyone together and makes working from anywhere work better for everyone.
Key Markets to Target
As our customer base has grown steadily over the years, we’ve identified several key markets that gravitate to and rely on our flexible, secure, feature-rich, and HIPAA-complaint UCaaS and CCaaS offering, including the healthcare, financial services, state and local education (SLED), and automotive industries. So, if you service any of these verticals or want to break into these fast-growing markets, adding Zultys to your portfolio will give you a uniquely competitive sales advantage.
That noted, our capacity to be compatible with almost any existing communications hardware or configuration — whether an on-premise, full-cloud, or hybrid solution is needed — makes us the ideal choice for virtually any business, organization, or even non-profit that has one or multiple locations and is looking to modernize their communications, improve their customer engagement, and have productivity gains with advanced collaboration tools for their employees.
We’re With You Every Step of the Way
Zultys is committed to providing our Partners with all the support and resources they need to earn more money in multiple ways with our award-winning solution and stress-free UC selling experience.
We’ve developed our Partnership Program to be as simple and straightforward as possible and to ensure your partnership with us is as enjoyable, enduring, and rewarding as it is profitable. Don’t hesitate to reach out to our Channel Enablement Manager Terry Bloom or connect with your Regional Sales Manager as questions arise or whenever you need any more guidance or support.
