Contact Information
Customer satisfaction is always our number one priority. Thank you for being a committed Zultys Partner. We look forward to serving you and your organization.
Corporate Phone Number
8 AM to 5 PM PT
408-328-0450
Sales Support
At any time, you can reach out to your dedicated Regional Sales Manager and Inside Sales Representative. We’re with you every step of the way, and our team of professionals and experts in the industry are here to help your business grow. Reach out to this team for quoting, promotions, deals, RFPs, demos, and sales strategy.
Orders
The Zultys Orders Team is one of the fastest in the technology space. Reach out to this team for Zultys direct purchases of equipment, license orders and updates, hosted forms submission, and updates to account information.
8 AM to 5 PM PT
Phone orders: 408-328-0450 x745
Fax orders: 408-328-5433
Billing, Accounting, and Commission Inquiries
We put our partners first. Our focus is on transparency and getting you paid quickly. Reach out to our payment specialists regarding any billing and commission inquiries.
Marketing Inquiries
The Zultys Marketing Team is an extension of your team. We want to see your company and brand thrive. Reach out to our seasoned marketing staff with inquiries about branding, case studies, press inquiries, social media, websites, and marketing support.
Partner Portal Inquiries
To gain a better understanding of how to leverage this game-changing tool, reach out to us any time. We’re here to help you with access and account management, troubleshooting, online technical training, customized collateral, email campaigns, and social media assets.
Cloud Desk Support for End Users / Agent Channel
For your Zultys Cloud Services customers through the Agent Program, our Cloud Desk Support Team is here to answer the call. Leading the industry in response times, this team of tier-two level technology experts has a low 16-second average hold time. All our Cloud Desk customer phones are configured with an easy button – enabling users to contact support with one touch. You and your ZCS customers can reach out to our Cloud Desk Support Team for configuration, implementation, and technical inquiries for end users supported by Zultys.
5 AM to 6 PM PT
408-740-3400
Technical Support
For customer escalations, our technical support team is here to help you as a service to your clients. Please note that if you are a Partner aligned with a distributor, we ask that you contact your distributor’s support. Your distributor will escalate to Zultys Technical Support if they cannot resolve the issue.
5 AM to 6 PM PT for questions
24/7/365 for emergency outages
408-328-0450 > Option 4 or 408-328-0450 (Direct)
Channel Support
Our Channel Support Team is tenured in the telecom space and has assisted with the deployment of hundreds of easy to complex customers in varying industries with varying needs and use cases. Leverage this team of experts for presales technical questions, RFP validation, sales training, demos, and feature validations.
5AM to 5 PM PT
408-328-0450 > Option 3 or 408-328-0450 (Direct)
Zultys has developed a document for you to make it easier to understand when to contact Channel Support vs. Technical Support.
For a full list of our department contacts, access our contact document. Please do not hesitate to reach out to the respective Zultys department lead provided on the sheet below if you or your team face any challenges with Zultys products, support, or processes.
