Go Mobile with Your PBX

Go Mobile with Your PBX

06:34 30 September in Mobile Solutions

PBX-systemNo matter whether your employees are on site or across the country, adding a mobile element to your PBX lets them stay completely connected. Calls are routed directly to mobile phones through an enterprise level PBX system that seamlessly integrates off-site access with the business critical tools that IP PBX systems have made possible. Mobile options can reduce costs while enhancing customer experience and access. Employees from across the world can provide the highest level of service to customers while utilizing access to messages, faxes, conferencing, phone systems and more through mobile PBX interfaces.

As mobile systems grow in usage and popularity, the need for businesses to invest in expensive new hardware has been reduced significantly. Customers and clients can call into one main number and be routed to the extension that they need regardless where the call recipient is. The PBX software used as part of the business telecom structure connects to the mobile segment that then forwards the call– and the ability to hold, park, forward, and record– to a mobile device or office phone without altering the customer or client experience.

When a call comes through for a certain extension, it is forwarded to that extension regardless if the person is sitting behind a desk at the office or making a site visit 50 miles away. The hold music and transfer sounds are the same, and the recipient can be notified in one location or opt to have calls ring to mobile, landline and softphone options all at one.

Mobile PBX systems also provide a certain level of protection for employees by reducing the chance of outside access to employee data. Personal information is protected by ensuring that calls go through an extension to a mobile device without providing unwanted direct access to phone numbers. Outgoing calls from mobile devices use Caller ID masking to show the phone number for the business rather than the personal mobile number.

Features extend well beyond just making and receiving basic calls. Mobile apps connect users to the ability to join or initiate conference calling, video conferencing and more. Robust voicemail options connect into the main system and allow employees to either review the voicemail from the mobile protocol or provide an option for costumers to be routed back to the main phone number for selection of another extension. Mobile apps also allow users to send, receive, review and respond to faxes from the phone or tablet.

Additionally, for situations where the mobile signal isn’t sufficient but WiFi is available, Mobile PBX applications make it possible to place VoIP phone calls from the mobile device that transmit through the wireless Internet connection as if placed directly from the main PBX. The signal provided through WiFi service is then processed and connected to the caller regardless whether the person on the other side of the phone is calling from a landline, IP PBX or mobile phone.

Mobile PBX systems represent the flexibility that the 21st century requires for our evolving business models. The investment in new hardware is minimal, and customers are provided a sense of professionalism combined with unprecedented access to those who they are trying to reach.