Zultys Blog

Zultys Flex Communicator™ Simplifies CRM Integration with Leading UC Solution

23:14 09 July in MXsoftware by ZULTYS

New Tool Integrates Customer Relationship Management (CRM) and Business Applications with the Zultys business phone system to improve efficiency and service Zultys, a premier provider of innovative unified communications solutions that empower businesses to collaborate effectively, today introduced Zultys Flex Communicator. Flex Communicator allows for seamless integration between 3rd party business applications such as Customer Relationship Management (CRM) systems and the Zultys MX Unified Communications system for the purposes of generating screen pops and performing record look-ups when an incoming call is received. Zultys strives to streamline call center operations by providing agents with a way to access information about incoming callers as soon as a...

Indiana Bank and Trust Adopts Unified Communications

20:20 22 February in Case Studies, Press Releases by ZULTYS

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Financial Institutions Rely on Zultys for Competitive Edge Zultys UC Solutions Help Maintain Effective Workflow Necessary for High-Quality Service With more than 6,000 banks [1] and 7,500 credit unions (CUs) [2] in the United States, consumers and businesses can afford to be picky about where to bring their money. That's why financial institutionsmust ensure their customer service is the differentiator. Indeed, all it takes is one bad experience to sour a relationship with a customer: A 2010 Teleperformance survey found that a single negative experience with a customer call center would probably make 68 percent of respondents take their business elsewhere [3].But training...

Zultys Introduces MX Release 7.0 Unified Communications Software

23:21 31 January in MXsoftware by ZULTYS

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Latest Version Is Customizable and Mobile-Ready for Android, and Includes New Enhancements for the Contact Center, Third-Party CRM Integrations and More Zultys a premier provider of innovative unified communications solutions that empower businesses to collaborate effectively, today unveiled the latest major firmware release for the award-winning MX platform, MX Release 7.0 Unified Communications Software. Built on the previous release's reputation as a secure, all-in-one SIP-based IP phone system that delivers unmatched innovation, reliability and scalability, MX Release 7.0 offers capabilities for customization and mobility, as well as new functionality for unprecedented contact center collaboration. Enhancements to SIP security and existing third-party CRM integrations round out the new...

Zultys Optimizes Collaboration for Today’s Distributed Workforce

03:28 08 November in Press Releases by ZULTYS

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Companies Flock to Unified Communications Solution to Enable Real-time Collaboration, Stay Productive and Cut Costs Workplace communication, formerly the domain of cubicles and desktop phones, has undergone a digital facelift in recent years. Today’s capital-challenged business environment prohibits many companies from affording the IT infrastructure, IT staff and office facilities that were yesterday’s standard, a 2011 Webtorials survey found [1]. Real-time communications technologies and the mobile Internet have become standard replacements. Distributed workers have also become a new standard. Businesses can save more than $10 million per year by using 100 remote workers instead of the same number of local workers, according...

ThinkTel’s SIP Trunking Solution Earns Certification for Zultys IP Phone Systems

20:45 15 September in Interoperability, News, Press Releases by ZULTYS

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Customers using Zultys MX product line to enjoy top-tier voice over SIP with fewer points of failure Canadian business telecom provider ThinkTel Communications today has announced the certification of its market-leading SIP Trunking solution for Zultys IP Phone Systems. ThinkTel was confirmed for interoperability with Zultys MX platform through a battery of exhaustive tests and has been certified for all aspects of functionality, including call flow, DTMF transmission reliability and recognition, and voice quality. “We’re excited about our recent certification with Zultys and their innovative SIP-based Unified Communication solution, and we're looking forward to introducing it to our customers,” ThinkTel CEO Dave Damer commented...

Zultys Mobile™ Communicator 2.0 for iPhone and iPad Makes its Debut

03:17 05 June in Mobile Solutions by ZULTYS

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Latest Version Adds Integrated SIP Softphone That Leverages Wi-Fi via the Award-Winning Zultys IP-PBX/Unified Communications Phone System Zultys, a premier provider of innovative unified communications solutions that empower businesses to collaborate effectively, today unveiled the next release of its Zultys Mobile Communicator. Now available for download at the Apple App Store, the Zultys Mobile Communicator 2.0 adds an integrated SIP softphone to leverage Wi-Fi. This effectively reduces communications costs while continuing to provide remote and mobile users access to Zultys' Unified Communications (UC) phone system features that ensure increased productivity for employees working outside the office. Since its introduction to the market, Zultys Mobile Communicator has been met...

Zultys and Telanetix Certify Interoperability of MX Series IP PBX Systems and Access Line SIP Trunking

21:32 01 June in Interoperability, Press Releases by ZULTYS

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Zultys, a premier provider of innovative unified communications solutions that empower businesses to collaborate effectively, and Telanetix, Inc. (OTCBB: TNXI), a leading communications solutions provider offering next-generation voice services and solutions to the business market, announced today the interoperability certification of Zultys' advanced IP PBXs with Telanetix's AccessLine™ Session Initiation Protocol (SIP) trunking solution for businesses. Zultys has also received Certified Interop Manufacturer (CIM) certification under AccessLine's CIM Program. Leveraging the nationwide Telanetix network, Zultys' business IP phone systems can deliver best-in-class service to end users, whether they are located at company offices, working from home or working from a client site. Through the CIM Program,...

Zultys Delivers Scalable, Efficient UC System for Martin Engineering

23:12 18 May in Case Studies, Press Releases by ZULTYS

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Leading Global Supplier of Bulk Materials Handling Systems and Processes Plans Zultys Rollout to 11-Country Operations Base Zultys, a premier provider of innovative unified communications solutions that empower businesses to collaborate effectively, today revealed details around Martin Engineering's decision to shelf a competing product in favor of Zultys. A leading global supplier of bulk materials handling systems and processes with some 1,000 employees worldwide, Martin Engineering cited a number of advantages Zultys provides that eclipse those of its competitors, including significantly lower total cost of ownership, better quality of service and cost-effective scalability. Following the successful deployment of Zultys across offices in the United States...

ShoreTel’s Shortcomings Prompt Martin Engineering Switch to Zultys

19:46 17 May in News by ZULTYS

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Leading Global Supplier of Bulk Materials Handling Systems and Processes Plans Zultys Rollout to 11-Country Operations Base Zultys, a premier provider of innovative unified communications solutions that empower businesses to collaborate effectively, today revealed details around Martin Engineering's decision to shelf ShoreTel in favor of Zultys. A leading global supplier of bulk materials handling systems and processes with some 1,000 employees worldwide, Martin Engineering cited a number of advantages Zultys provides that eclipse those of ShoreTel, including significantly lower total cost of ownership, better quality of service and cost-effective scalability. Following the successful deployment of Zultys across offices in the United States and Mexico, the company...

Zultys Recognizes Comsys for Most Outstanding Customer Service of the Year at the TAG 2011 Conference

13:30 19 April in News by ZULTYS

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ComSys recognized for high level of customer service and expertise Communication Systems (dba ComSys) of Gainesville, Florida , today announced that Zultys, Inc., a premier provider of innovative unified communications solutions that empower businesses to collaborate effectively, has recognized ComSys as a top performer of the year at the 2011 Technology Assurance Group (TAG) National Conference. ComSys, a TAG member since 2003, became a Zultys dealer in 2009 and quickly established itself as an aggressive, skilled channel partner of Zultys. ComSys has been helping businesses meet their IP telephony and unified communication needs since 1981, and is committed to establishing and maintaining...