Zultys Flex Communicator™ Simplifies CRM Integration with Leading UC Solution
New Tool Integrates Customer Relationship Management (CRM) and Business Applications with the Zultys business phone system to improve efficiency and service Zultys, a premier provider of innovative unified communications solutions that empower businesses to collaborate effectively, today introduced Zultys Flex Communicator. Flex Communicator allows for seamless integration between 3rd party business applications such as Customer Relationship Management (CRM) systems and the Zultys MX Unified Communications system for the purposes of generating screen pops and performing record look-ups when an incoming call is received. Zultys strives to streamline call center operations by providing agents with a way to access information about incoming callers as soon as a...