Zultys Blog

Quality Logo Products SAVES with Zultys System!

17:46 09 September in Case Studies, Press Releases

Ecommerce Company Dramatically Improves Sales after Switching to Zultys With the advent of the Internet, it has become increasingly common for buyers to turn to online stores rather than visit brick and mortar establishment. It has never been easier to find the product you need on the web; but while you can always approach a clerk at a store with a question, when shopping online you need to jump through extra hoops to connect with a sales representative. Quality customer service separates a good store from a great one, and the same principle holds true for online retailers as well. When...

Zultys and TelePacific Certify Interoperability of MX Series IP Phone Systems and SmartVoice Dynamic SIP Trunking Solution

21:45 06 August in Interoperability, Press Releases

Industry-leading systems work seamlessly together as part of powerful business VoIP solutions Zultys, a premier provider of innovative unified communications solutions that empower businesses to collaborate effectively, and TelePacific® Communications, a leader in connect, cloud and business continuity solutions for small and medium sized businesses, announce the certification of interoperability of SmartVoice, TelePacific's award-winning dynamic Session Initiation Protocol trunking solution, and Zultys’ award-winning all-in-one IP Phone Systems. “SIP trunking provides significant benefits beyond economics, including flexibility of configuration, call clarity, and disaster recovery. As SIP trunking within our MX product line is standard, requiring no additional hardware or licensing, our Channel Partners have a great competitive...

Zultys Receives 2013 IP Contact Center Technology Pioneer Award from CUSTOMER Magazine

03:39 29 May in Awards and Accolades, News

Zultys , a premier provider of innovative unified communications solutions that empower businesses to collaborate effectively, today announced that TMC has named SuperViewTM as a recipient of a 2013 IP Contact Center Technology Pioneer Award from CUSTOMER magazine, the leading publication in the CRM, call center and teleservices industries since 1982. SuperView provides contact center supervisors with a real-time snapshot of all vital contact center statistics. SuperView is part of Zultys’ all-in-One "Integrated Contact Center" solution and Unified Communications system that delivers advanced contact center features to organizations without the complexity associated with other competing solutions. Zultys' contact center solutions fulfill a range of customer...

Zultys MX Release 8.0 Receives 2013 Unified Communications TMC Labs Innovation Award

03:24 08 May in Awards and Accolades, MXsoftware, News

Zultys, a premier provider of innovative unified communications solutions that empower businesses to collaborate effectively, today announced that TMC, a global, integrated media company, named Zultys MX Release Version 8.0 as a 2013 Unified Communications TMC Labs Innovation Award winner presented by INTERNET TELEPHONY magazine. “For 12 years, Zultys has been proud to be a leader in innovation in the unified communications market, delivering exceptional products to our customers. We thank TMC Labs for recognizing our new MX Release 8.0 with the Innovation Award for 2013," said Steve Francis, Chief Sales and Marketing Officer at Zultys. “Zultys has displayed its commitment to quality and innovation in the...

Zultys Introduces MX Release 8.0 Unified Communications Software

03:05 06 May in MXsoftware

Zultys, a premier provider of innovative unified communications solutions that empower businesses to collaborate effectively, today unveiled MX Release 8.0 for the award-winning MX Unified Communications platform. Zultys MX Release 8.0 builds on the simplicity of Zultys’ All-in-One, SIP based Unified Communication architecture through the introduction of MXnetwork Redundancy and enhancements to MXcluster Redundancy, further strengthening the disaster recovery and resiliency capabilities that are so important to enterprises today. MX Release 8.0 also marks the introduction of MXoutbound, a highly configurable, yet easy to use, integrated outbound dialer solution ideal for implementing appointment reminder services, outbound marketing campaigns, disaster notification systems, and automated customer surveys,...

Zultys Mobile™ Communicator for Android 2.0 Brings Wi-Fi Enabled Softphone Feature to Android Devices

03:20 12 February in Mobile Solutions

Zultys, a premier provider of innovative unified communications solutions that empower businesses to collaborate effectively, today has announced the release of Zultys Mobile Communicator 2.0, available to download from the Google Play Store now. Zultys Mobile Communicator 2.0 brings the built-in SIP softphone function to the Android platform among many other great improvements. The softphone feature, available over Wi-Fi connection, enables cost savings to businesses everywhere by greatly reducing phone charges while increasing productivity by providing employees with essential tools. The Zultys Mobile Communicators application, also available for iPhone™, iPad™ and BlackBerry™, provides remote and mobile employees with the same Unified...

Zultys and Telcentris Certify Interoperability of MX Series IP Phone Systems and VoxOx In Business Solution Suite

21:40 05 February in Interoperability, Press Releases

Zultys, a premier provider of innovative unified communications solutions that empower businesses to collaborate effectively, and Telcentris® Inc., a leader in cloud communications and the creator of VoxOx® and VoxOx In Business™, today has announced the certification of its SIP Trunking solution for Zultys IP Phone Systems. "SIP trunking provides significant benefits beyond economics, including flexibility of configuration, call clarity, and disaster recovery. As SIP trunking within our MX product line is standard, requiring no additional hardware or licensing, our Channel Partners have a great competitive advantage," said Steve Francis, chief sales and marketing officer at Zultys. "We are thrilled to partner with Zultys and their...

Zultys Recognizes CCI Intellisys of Utah as Elite Sales Performer

11:21 17 July in News

Top-Performing Zultys Channel Partner Draws on Vast Industry Expertise and Superior Relationship with Zultys to Achieve Great Success Zultys a premier provider of innovative unified communications solutions that empower businesses to collaborate effectively, today announced that it has named its channel partner CCI Intellisys, a top provider of business communications solutions in Utah, as an Elite Sales Performer. The distinction recognizes CCI Intellisys' continued success partnering with Zultys to provide an exceptional unified communications solution and strong support to end users, including midsize businesses and financial institutions. Zultys Elite Sales Performer Distinction Each year, Zultys’ North American channel partners vie for recognition levels of Silver, Gold, Platinum...

Zultys Flex Communicator™ Simplifies CRM Integration with Leading UC Solution

23:14 09 July in MXsoftware

New Tool Integrates Customer Relationship Management (CRM) and Business Applications with the Zultys business phone system to improve efficiency and service Zultys, a premier provider of innovative unified communications solutions that empower businesses to collaborate effectively, today introduced Zultys Flex Communicator. Flex Communicator allows for seamless integration between 3rd party business applications such as Customer Relationship Management (CRM) systems and the Zultys MX Unified Communications system for the purposes of generating screen pops and performing record look-ups when an incoming call is received. Zultys strives to streamline call center operations by providing agents with a way to access information about incoming callers as soon as a...

Indiana Bank and Trust Adopts Unified Communications

20:20 22 February in Case Studies, Press Releases

Financial Institutions Rely on Zultys for Competitive Edge Zultys UC Solutions Help Maintain Effective Workflow Necessary for High-Quality Service With more than 6,000 banks [1] and 7,500 credit unions (CUs) [2] in the United States, consumers and businesses can afford to be picky about where to bring their money. That's why financial institutionsmust ensure their customer service is the differentiator. Indeed, all it takes is one bad experience to sour a relationship with a customer: A 2010 Teleperformance survey found that a single negative experience with a customer call center would probably make 68 percent of respondents take their business elsewhere [3].But training...