February 2012

Indiana Bank and Trust Adopts Unified Communications

20:20 22 February in Case Studies, Press Releases

Financial Institutions Rely on Zultys for Competitive Edge Zultys UC Solutions Help Maintain Effective Workflow Necessary for High-Quality Service With more than 6,000 banks [1] and 7,500 credit unions (CUs) [2] in the United States, consumers and businesses can afford to be picky about where to bring their money. That's why financial institutionsmust ensure their customer service is the differentiator. Indeed, all it takes is one bad experience to sour a relationship with a customer: A 2010 Teleperformance survey found that a single negative experience with a customer call center would probably make 68 percent of respondents take their business elsewhere [3].But training...