Zultys Introduces MX Release 7.0 Unified Communications Software
Latest Version Is Customizable and Mobile-Ready for Android, and Includes New Enhancements for the Contact Center, Third-Party CRM Integrations and More
Zultys a premier provider of innovative unified communications solutions that empower businesses to collaborate effectively, today unveiled the latest major firmware release for the award-winning MX platform, MX Release 7.0 Unified Communications Software. Built on the previous release’s reputation as a secure, all-in-one SIP-based IP phone system that delivers unmatched innovation, reliability and scalability, MX Release 7.0 offers capabilities for customization and mobility, as well as new functionality for unprecedented contact center collaboration. Enhancements to SIP security and existing third-party CRM integrations round out the new release, making it the premier IP phone system to meet the demands of today’s business environments.
Zultys Mobile Communicator Now Available for Android
Zultys first addressed mobility’s key role in enabling workers to achieve greater productivity on the go with the introduction of its Zultys Mobile Communicator for iPhone and Blackberry users in MX Release 6.0. In MX Release 7.0, Zultys gives a nod to the rapidly growing Android user base by extending its award-winning application to Android-powered devices. Mobile workers using Android may leverage the same real-time Unified Communications (UC) features as their on-premises and Blackberry/iPhone-using counterparts, essentially transforming their mobile smartphone into a fully featured business phone.
Key features of the Zultys Mobile Communicator for Android include:
- Presence, access to company directories, call log, secure IM, single-number contact and more
- Advanced call handling features, including hold and transfer
Salesforce.com and Microsoft Outlook Integration
Since its introduction in MX Release 6.0, seamless integration with Salesforce.com and Microsoft Outlook has enabled Zultys users unprecedented call control revered by contact centers. MX Release 7.0 builds on this, delivering enhancements to both the Salesforce.com Communicator and the Outlook Communicator. The enhanced Salesforce.com Communicator supports multiple call appearances and the latest Web browsers such as Firefox 4.0+ and Internet Explorer 8+. Zultys’ Salesforce.com Communicator is now featured on the Salesforce.com Appxchange. Both Communicators allow contact center agents to selectively log into queues and to use any phone in the world as their office phone, ensuring that companies are able to reap the benefits of a distributed workforce.
Customization for Greater Ease of Use
MX Release 7.0 users are able to tailor the MXIE Unified Communications client interface according to their individual needs and work style, putting the most popular UC features at a user’s fingertips for overall ease of use and greater productivity. Users may reposition toolbars and windows such as address book, call log, voice mail, contact center queues and many more to any location on the main screen. Windows may be docked into tabs to ensure efficient use of screen space, or kept separate to provide immediate visibility of the most important information. In addition, the new Zultys Quick Contact bar with its intelligent filtering enables users to instantly search all address books for a contact’s name or number, then call or send an IM directly from the Quick Contact bar. This new highly customizable design drives additional efficiencies for staff, allowing them to take full advantage of the Zultys MX solution’s UC features.
SIP Security Enhancements
Already a leader in the world of SIP, Zultys reinforces its reputation by adding even more robust security functionality in MX Release 7.0. The MX system actively monitors network packets and dynamically blocks suspicious traffic while also remaining invisible to hacking attempts. System administrators may now implement tighter Network Admission Control policies through the introduction of Trusted/Untrusted network classifications and configurable Denial of Service attack detection thresholds. The built-in security features ensure that Zultys customers can confidently deploy Internet-connected tele-workers and SIP trunking services without needing to purchase expensive third-party SIP-aware firewalls or manage complex network architectures.
MX Release 7.0 adds to the aforementioned vast list of benefits with a variety of additional unique features and functionalities:
- Multiple Music on Hold Playlists—Enables each contact center queue or group of users to have a unique music playlist for parties on hold, park and in queue (especially useful in situations where a single MX serves multiple distinct businesses). Effectively, the system now supports 64 music sources.
- Voice mail enhancements—Provides options for announcement-only voice mailbox and auto-deletion of voice mail messages
- Integrated Contact Center functionalities
- SuperView, Zultys’ real-time statistics monitoring screen for contact centers, now enables supervisors to pick and choose which real-time statistics they see and the order in which the information is displayed.
- Report Scheduler for MXreport enables report customization and automatic, scheduled delivery to a user’s email in-box (or saved to the user’s computer or network) every day, week, month, etc.
“With MX Release 7.0, Zultys expands and enhances the capabilities of our all-in-one UC solution to meet the needs of today’s evolving enterprises and contact centers,” said Steve Francis, Chief Sales and Marketing Officer, Zultys. “Our commitment to delivering the features and functionality our customers demand is unwavering, and we are confident each new release demonstrates this to our channel partners and customers.”
Pricing and Availability
MX Release 7.0 will be available in February. Existing customers with a current software subscription are eligible for free access to the upgrade.