Powerful and Easily Customizable Reporting Provides Deep Insight Into Call Handling and Agent Performance

 

MXreport™ Provides Deep Insight Into Call Handling and Agent Performance

Zultys MXreport™ custom report writer provides Call Center managers and System Administrators with deep insight into call handling and agent performance. MXreport provides customized statistics-based reporting by tapping into nearly 50 call detail record (CDR) fields through an easy to use drag-and-drop report builder interface that lets managers create and output their own custom reports that analyze and compare key data. Reports can be generated into spreadsheets, graphs, wallboards and other document formats. MXreport enables companies to analyze calls from “cradle to grave” across the entire life cycle of a contact event to better manage and improve their Call Center operations, communications flow and customer service.

Enables Companies to Meet Unique Call Accounting and Call Handling Needs

MXreport gives companies with special call accounting and call handling needs the ability to more finely control and account for their call activities. The customizable reporting features make it easy to identify calls with specific customers and accounts and to comply with unique legal and regulatory requirements. For example, while any company could benefit from these capabilities, Legal, Financial and Insurance firms could easily track and analyze call activities for customer account billing purposes and better ensure that client calls are handled according to specific needs. Public sector client calls can also be easily separated from private sector call activities to comply with regulatory requirements.

Customized Statistical Reporting Tool Taps Scores of Call Record Data Fields

MXreport gives Zultys customers a powerful tool to access, analyze and report Call Data Records (CDR) across the entire life cycle of a call. Each CDR record contains nearly 50 fields of call data information. MXreport is an advanced report writer software client running under Microsoft Windows that gives the User the ability to access the CDR fields, extract, analyze and report the data in customized report templates. With MXreport, you can change the appearance of an existing report or create new management reports. A newly created report can be saved as a report template for repeated use.

MXreport – the Path to Total Cost Control

MXreport empowers a company with deep insight into their call handling activities to:

  • Improve agent performance
  • Improve customer service
  • Manage calling activities
  • Account for specific customer and company call activities for billing, legal and regulatory needs
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The True All-In-One Contact Center

Whether your organization is in the Public or Private Sector, Zultys’ feature-rich Unified Communications solution will supercharge your Contact Center by increasing efficiency, productivity & customer support.