Solutions

Insurance Firms Win With Zultys

After carefully evaluating and using different systems, Allstate Insurance has decided to standardize on ZULTYS. Whether you have one or multiple locations in the same or different cities, Zultys has the ability to connect them all together (as if you are in one office), as well as connect your clients to your offices seamlessly and transparently, without needing the extra attendant at each of the offices. Furthermore, the ability for the agent(s) to now work from home or ANYWHERE they want, yet be connected using an IP Phone (without VPN) or even their standard HOME phone or a Mobile phone has provided significant return on investment value to the Insurance companies.

Agents working from home, means less commute, and more time to spend with clients, less office expense, less office space and real estate, yet better connectivity, since we have the ability to cascade the call from home phone to IP phone to mobile phone or ring them ALL at the same time. Enable your offices to work together, eliminate the Long Distance fees and better connect to your clients. This significant increase in efficiencies has brought about decreased costs to the agencies. Last, our built-in Fax Server allow employees to receive and send Faxes from anywhere without the need for a fax machine everywhere. Eliminate additional Paper, Toner, Ink, waste, and time spent waiting. Fax from and to your desktops from your office or your house). Check your VM from anywhere, and forward clients based by Caller ID to the correct agent. These are just a few of the benefits.

Key Benefits and Features

• High quality voice service
• High reliability and availability
• Converged voice and data through a state-of-the-art Unified Communications client for Microsoft Windows, Mac and Linux desktop that provides
• Presence
• Instant Messaging
• Voicemail access
• Fax send and receive
• Call management
• More features
• Visual Voicemail lets you quickly sort and act on important messages, archive them and send them to others as an email
• Single number dialing, Find-Me/Follow-Me and other call features to ensure you’re never out of touch
• Fax server for paperless sending and receiving of faxes. Incoming fax messages may be easily stored for future reference
• Directly dial contacts from Microsoft Outlook to ensure you always call the right number
• Supercharge your call center and make sure that every call adds to your bottom line. Zultys’ call center features are reliable and cost-effective, allowing you to automate routine and repetitive business processes, improve efficiencies, and turn your call center into a profit center
  • Integrate with popular CRM applications via industry standard TAPI link
  • Benefit from Call Attached Data which lets you track and comment on a customer’s call from start to finish
  • Use Call Record to allow you to record customer calls and cut down on costly miscommunications
• Speed up call handling by allowing callers to select which area or staff member they wish to talk via automated attendant or IVR
• Greet 'after business hours' callers with a customized message such as 'Press 1 for after hours emergency service' to ensure no customer call is lost
• Support for legacy analog phones and systems to make sure you capture and leverage prior investments in your phone system.

Zultys helps you meet all your business needs and keep your employees in action at the office or out in the field selling insurance and retaining customers.

 See how Zultys is helping Insurance Firms today

Allstate Insurance

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Zultys sells exclusively through our network of distributors, VARs and partners. These select VARs, qualified and trained leaders in the various geographies that Zultys operates, provide unparalleled sales and technical support.