Easy Configuration and Management
Configuring and managing the contact center, be it for a single site or across multiple locations, is simple. All aspects of the system are managed from MX Administrator, the same graphical interface used to maintain all aspects of Zultys’ all-in-one unified communication solution.
As the contact center is fully integrated into the MX system, there is no need to deploy additional servers or hardware. The ICC feature set is built into every MX system and is easily enabled via license. Licensing is based on the number of concurrent agents/supervisors with no extra cost associated with the supervisor role compared to the agent role, system administrators simply specify who has supervisor rights.
Contact center supervisors may be assigned rights by the system administrator to access and modify only aspects of the system relevant to the ICC groups they manage. Supervisors may confidently undertake all day to day management tasks for the contact center in real-time without needing to involve the IT department or external service providers.
The industry leading architecture of the Zultys UC solution allows a new Integrated Contact Center group to be provisioned in minutes rather than hours or days.